Chief Operating Officer (COO)

Northwest Health - Porter includes two hospital campuses and is part of a regional healthcare network and extensive medical group. Our integration provides patients access to quality clinical knowledge and advanced treatment options and technology. Our hospitals are located in a progressive family oriented community in the ‘physician friendly’ State of Indiana, which has a long-standing history of tort reform. Located 50 miles from Chicago, 10 miles from the Indiana Dunes State Park and National Lakeshore, and 30 miles from the resort communities of Michigan, NWHealth - Porter provides appropriate and safe care in a friendly, welcoming environment.

Job Summary
The Chief Operating Officer (COO) is responsible for the overall operational management and strategic execution of non-nursing departments within the hospital. This role oversees key business functions including patient throughput, service line development, resource utilization, operational efficiency, and revenue growth. The COO collaborates with the Chief Executive Officer (CEO), Chief Financial Officer (CFO), and other senior leaders to ensure financial sustainability, regulatory compliance, and exceptional patient care outcomes. 

This position is designed to develop future executive leaders, with the expectation of preparing for a potential promotion to a Chief Executive Officer role at another location. 

As part of the CEO Development Program, this position will require relocation within an acceptable timeframe for promotion/transfer.
Essential Functions

• Provides operational oversight of assigned non-nursing departments, ensuring high-quality service delivery, efficiency, and cost-effectiveness.
• Collaborates with the CEO and CFO to develop, monitor, and manage strategic business plans and financial goals, including revenue growth and expense control.
• Drives process improvement initiatives that enhance patient throughput, resource utilization, and operational outcomes.
• Partners with the CEO to identify opportunities for business development, service line expansion, and physician recruitment aligned with community needs.
• Supports medical staff relationships by addressing operational concerns, facilitating communication, and strengthening physician engagement.
• Reviews department-level performance metrics and collaborates with managers on corrective action plans and ongoing improvement.
• Coaches and mentors department leaders to build leadership capacity, identify development opportunities, and share operational best practices.
• Contributes to budgeting and capital planning, ensuring resources are allocated effectively to support strategic priorities.
• Ensures operations comply with internal policies, external regulations, and accreditation standards.
• Participates in executive leadership meetings, strategic planning activities, and board presentations as requested.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree in Healthcare Administration, Business Administration, or related field required.
• Master's Degree in Business Administration (MBA), Healthcare Administration (MHA), or related field required.
• 7-9 years of progressive healthcare leadership experience, including 3–5 years in operational or executive-level management roles with responsibility for multiple departments or service lines in an acute care setting required.

Knowledge, Skills and Abilities

• Strong executive leadership and strategic planning skills, with the ability to drive operational performance and lead cross-functional initiatives.
• Advanced knowledge of hospital operations, including finance, facilities, ancillary services, and regulatory compliance.
• Exceptional business acumen, including the ability to interpret financial statements, drive cost control strategies, and support revenue growth.
• Excellent interpersonal and communication skills, with the ability to build credibility with physicians, department leaders, and external stakeholders.
• Demonstrated ability to develop, coach, and retain high-performing teams, fostering accountability and continuous improvement.

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