Chief Operating Officer, Commercial Lines

ABOUT US  

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.  

HUB is one of the largest global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. 

SUMMARY:

The HUB Commercial Lines Chief Operating Officer is responsible for leading the operational execution of Commercial Lines (CL) business, how we measure our activities driving Organic Growth (OG) and drive a culture of accountability, continuous improvement, and operational discipline.  To ensure a comprehensive and aligned approach in our value proposition and delivery, the Commercial Lines COO will work with the appropriate leadership from all Industry Practices, Product Line Practices, Technical Practices, Carrier Management, Marketing, Operations, IT and the Commercial Lines. This role will report to the President, Commercial Lines.

• Working with Commercial P&C Leaders in each geography, identify best practices or opportunities for consistent process/tools to support broking/service delivery for our teams/clients
• Partner with CL Leadership to translate strategic objectives into operational plans and measurable outcomes
• Help lead execution of growth initiatives, including organic growth, acquisitions, and integration efforts
• Develop and monitor key performance indicators (KPIs) related to operational efficiency, profitability, and service quality
• Create and oversee goals that will support Organic Growth (OG) for Commercial Lines and strategize with Industry & Product Line Practice Leaders, HUB Presidents and HUB regional CL Leaders and CMOs on how to drive the OG within the various geographies and industries.
• Partner with the regional and industry leaders, identify resources around the organization and continue to organize them into a unified working group.
• Assist HUB account teams and Producers in winning business across the enterprise or assist in the coordination of the right team from across HUB as needed.
• Partner with the CL Leadership and Finance on budgeting, forecasting, and expense management for CL in addition to monthly variance analysis to budget and how we use those results to manage our business.
• Other duties as assigned.

• A consultative, positive and resourceful approach to dealing with prospects, clients and associates
• Be able to listen and build consensus around a shared vision with other leaders that considers HUB's broader financial and strategic objectives (and challenges)
• Deep expertise, market relationships and strong visibility in the broad scope of the Alternative Risk marketplace

• Highly developed organization and time management skills
• Strong listening, written, verbal and interpersonal communication skills
• Public speaking and presentation experience
• Strong degree of self-motivation with a demonstrated ability to lead/motivate others
• Is influential and persuasive with the ability to partner across HUB and work well with other leaders
• Leads by example as both a “Servant Leader” and technical resource