Chief Operating Office Quality Assurance Head, Managing Director

The Chief Administrative (CAO) organization is responsible for oversight of all areas of organizational effectiveness and administration for Citi’s Chief Operating Officer. The CAO organization’s remit includes leading Risk & Controls for the COO function, proactively monitoring and identifying risks and establishing and maintaining robust controls. In addition, the CAO provides management leadership to key areas including the Citi CSC Network team and the Global Business Analytics Unit. The CAO also coordinates assigned global initiatives and operations investments.

The COO Quality Assurance (QA) function sits in the COO Controls team within the CAO organization and is responsible to provide independent and objective assessment on the effectiveness, quality and timeliness of the remediation of high severity issues and Transformation regulatory commitments across COO globally.

The COO Quality Assurance Head is a newly created role and will be a key member of the COO Controls leadership team. This role will report directly to the COO Controls Head. The Quality Assurance Head will be instrumental in establishing and implementing quality assurance and Quality control processes within COO globally.

Role is considered in two locations: New York and Irving

Key Responsibilities:

Quality Assurance Strategy

• Establish a comprehensive QA and QC process for COO to effectively Execute the QA and QC mandate and provide oversight to drive consistent and clear QA processes, monitoring, reporting and escalation.

• Ensure that the process provides oversight and reporting across the lifecycle of the high severity issues.

• Implement AI and other tools to make the QA process more consistent and effective.

• Maintain common QA standards, procedures and governance processes to create and maintain consistent and best in class QA protocols.

• Support and independently assess the work of the R&C teams that covers the identified issues, gain agreement on planned actions and provide strategic remediation paths for key issues.

• Partner across COO, 1st line Risk and Controls, 2nd and 3rd line functions to drive accountability and deliver on remediation activities.

Quality Assurance Processes

• Lead COO QA team and ensure on-time and quality execution of QA reviews across assigned portfolio in conformance with COO QA procedure. Supervise the team to ensure quality and concise QA workpapers and traceability matrix documentation. Ensure QA workflow tool is updated with accurate and complete information.

• Demonstrate expertise of risk management and control as well as in-depth knowledge of the assigned portfolio, Consent Order plan and interdependencies with other Issues/Regulatory Commitments.

• Supervise allocated resources and budgeted hours for the assigned portfolio to ensure any potential deviations are addressed and provide timely feedback in the QA workflow tool.

• Drive positive change for COO to strengthen its risk management and control environment through successful Issue/RBCM remediation.

• Escalate any concerns/observations to relevant senior stakeholders and support them to identify solutions.

• Publish quality and on-time QA status reporting to COO leadership.

• Publish quality and on-time QA Clearance/Non-objection memo.

• Manage and mentor QA team members and support their career development within Citi.

• Drive improvement initiatives to improve the quality and efficiency of the function.

• Serve as the senior QA representative on various key senior Risk and Control Committees.

• Work in closely with peers across the COO Controls team.

• This is a global role involving interaction with stakeholders globally.

Qualifications:

• Extensive experience in risk and control, supervision, issues management QA / control and monitoring processes.

• Ability to effectively drive and lead change in an organization with Citigroup’s size.

• Meaningful knowledge of the risk management framework, including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.

• Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs.

• Comprehensive knowledge and understanding of strategic elements of financial, operational, technical, and regulatory environment across the company.

• Experience in data remediation activities.

• Broad understanding of relevant banking regulation and supervisory expectations for large complex financial institutions.

• Well-developed listening skills and a strong ability to engage at the executive management level by providing proactive support and advice on a variety of risk matters.

• Superior oral and written communication skills, and in particular ability to assess and contribute to the content of key risk and control reporting.

• Strong leadership skills and demonstrated experience with a proven track record in driving positive and sustained change.

• Proven record of effective communication with regulatory bodies and awareness of relevant banking regulation and supervisory expectations.

• Ability to lead by example, strong influential and interpersonal skills, used to deliver results and push the organization agenda in a complex environment.

• Strong ability to engage at the senior management level and demonstrated communication experience at different levels of organization.

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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