Chief Innovation Officer

GENERAL DUTIES AND RESPONSIBILITIES:

• Supports the vision, mission and guiding principles of the City.

• While performing any procedure, all associates and contract personnel must observe applicable Safety, Health, and Environmental rules and guidelines. The use of appropriate personal protective equipment is required.

• Attend and participate in training opportunities and seminars relevant to this position.
• Maintains knowledge of industry trends and employment legislation and ensures compliance.

• Adheres to appropriate City operating procedures, benefit rules, employment, and safety policies/practices.
• Demonstrates the ability to work independently and within a team environment in a fast paced every changing atmosphere.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead the development and execution of citywide innovation strategies to improve public services, operational efficiency, and resident experience.
• Identify, evaluate, and implement emerging technologies (e.g., AI, data analytics, smart city solutions, automation) to address municipal challenges.
• Collaborate with department leaders to modernize legacy systems and integrate digital tools that streamline workflows and service delivery.
• Drive cross-departmental innovation initiatives, ensuring alignment with strategic goals and measurable outcomes.
• Establish and manage pilot programs to test new technologies, processes, and service models before full-scale implementation.
• Analyze municipal data to uncover insights, support decision-making, and promote data-driven governance.
• Build partnerships with startups, technology vendors, universities, and civic organizations to develop innovation ecosystems.
• Work with grants team in securing alternative funding sources to support innovation and digital transformation projects.
• Promote a culture of innovation within the organization through training, workshops, and change management initiatives.
• Oversee the adoption of digital tools, such as mobile apps, online service portals, and open data platforms.
• Ensure all technology initiatives comply with cybersecurity, privacy, and regulatory standards.
• Monitor trends in government technology and smart city development to keep the municipality competitive and forward-thinking.
• Develop performance metrics and dashboards to track the impact and ROI of innovation initiatives.
• Communicate progress, outcomes, and strategic recommendations to executive leadership and elected officials.
• Serve as a key advisor on technology and innovation policy, including digital equity and accessibility initiatives.

Knowledge, Skills, and Abilities:

The successful candidate should demonstrate strong analytical and problem-solving skills and exhibit a creative approach to developing innovative solutions. The ability to work independently and collaboratively with various city departments and stakeholders is essential. Proficiency in project management and data analysis software is required, along with familiarity with design thinking and other innovation methodologies.

Knowledge of local government operations and community engagement strategies is crucial. The candidate must possess excellent communication and interpersonal skills, enabling effective outreach and collaboration with diverse groups. Strong public speaking and writing abilities are necessary for presenting ideas and reports clearly and concisely. Flexibility to attend community meetings and events outside regular business hours is expected.

Equipment and Applications

• Computers and peripheral equipment
• Designated software applications
• Telephones, copiers, and other office equipment

Education and Experience:

• Bachelor’s degree required; Master’s degree preferred.
• Minimum of 8 years’ experience in innovation, project management, or related fields, preferably within local government.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Familiarity with design thinking and innovation methodologies.