Chief Information Officer CIO - Enterprise Management

Role Complexity:

• Extract value from what we already have through focused enterprise-wide activities such as: business optimisation projects, contracts review and negotiation, capital/budget efficiency activities etc.

• Innovation – identifying and taking advantage of new business opportunities at the enterprise-level e.g. new business opportunities, products launched, product/process innovation, structural changes etc.

• Maintain leadership in the ICT/Digital industry by influencing national legislations & policies, participating in national/industry think-tanks, building & extending (inter) national B-2-B and similar relationships, etc.

• Enhance/expand MTN’s role in the national and global economy/ecosystem through participation as a thought leader, executing national CSR projects, engaging in (inter) national non-ICT policy & think-tank activities, data analysis etc.

• Enterprise-wide people leadership activities in coaching, staff development and motivation through, e.g., employee networks sponsorship/support, enterprise talent mentorship and coaching, employee engagement projects, faculty roles, etc.

Generic activities necessary for positive business outcomes such as: supporting recruitment, thought leadership/execution as internal (interview/disciplinary) panel member, influencing next level leaders (e.g., at Group), cross-functional initiatives, etc.

Levels of Work:   

Overall Objective: 

• Ensures strategic alignment to the long-term vision and strategic intent linked to a broad holistic perspective. Leads thinking around control of capital revenue, expenditure and cost reduction. Ensures compliance and relationships at a macro community, industry, government, and regulatory level. 

• Manages the execution and implementation of strategy through working with and across functions, multiple processes, discipline technologies, products, and customer segments, whilst concurrently leading the introduction of new/future processes, technologies, products, and customers segments.

Time Share:

Strategic: (50%)

• Focus on strategy execution.

• Focus on adding Long Term Value 

• People Management (career management, mentoring, coaching, team building, delegation, grievance management, Road Shows etc.)

• Decision Making 

• Focus on protecting the Business.

• Delivery and Ecosystem partner relationship management

• Alignment of OPCO and Group strategy

                Tactical: (25%)

• Focus on Learning (70:20:10)

• Participation in business imperatives (recruitment, facilitation of trainings, knowledge sessions etc.)

• Focus on project delivery & implementation (functional & cross functional)

            Operational: (25%)

• Review, validate and approve team’s activities. 

• Operational meetings 

• Respond to emails etc. 

• Reporting 

Task Complexity

Financial Perspective:

• Drive increase in Shareholder return by ensuring that IT Processes are aligned to achieve all elements on the business score card. (E.g., Grow Service Revenue, Improve Customer Experience, Increase PAT, Ensure Operating Cashflow and Grow Subscriber base).

• Define and lead the strategic direction for IT investments, ensuring alignment with MTN Cameroon’s corporate objectives to maximize market share, diversify revenue streams from ICT, digital services, and data, and optimize EBITDA margins.

• Drive shareholder value by aligning IT capabilities with transformative business imperatives, including CAPEX efficiency, sustainable cost management, and maximizing return on digital and technology investments.

• Lead high-level negotiations with technology and ecosystem partners to secure value-driven contracts, fostering financial growth while advancing MTN Cameroon’s technology-driven initiatives.

• Propose, approve, and oversee IT budgets, ensuring that resource allocation prioritizes digital transformation, innovation, and operational efficiency while maintaining strict financial discipline.

• Champion enterprise-wide process optimization initiatives, leveraging automation, AI-driven insights, and digital tools to achieve measurable financial efficiency, including a targeted 5% year-on-year reduction in divisional budgets.

Internal Perspective

• Architect and oversee the execution of an enterprise IT vision that integrates emerging technologies, including AI, IoT, hybrid cloud, automation, and edge computing, to position MTN Cameroon as a technology leader.

• Design and implement a robust IT strategy that aligns with MTN’s drive toward digital transformation, ensuring agility, scalability, and responsiveness to rapidly evolving market needs.

• Develop governance frameworks, policies, and procedures to guide IT operations, ensuring alignment with corporate objectives, compliance, and delivery of high-quality services.

• Spearhead the adoption of innovative digital platforms, enabling cloud-native and microservices architectures to enhance operational agility and support a diverse range of digital services.

• Build a comprehensive IT risk management strategy, embedding cybersecurity, compliance, and business continuity into all processes to protect MTN Cameroon’s operations and reputation.

• Evaluate and ensure the deployment of modernized IT infrastructure, applications, and tools to support digital growth and operational resilience.

• Oversee the technical architecture of IT systems, ensuring relevance, flexibility, and the infusion of innovations to support MTN Cameroon’s transition to a TechCo.

• Establish a data governance framework that leverages data as a strategic asset, enabling data-driven decision-making and the creation of new revenue streams through analytics and AI.

• Monitor IT projects and operations to ensure resource availability, strategic alignment, and maximized return on investment from technology initiatives.

• Develop and manage Service Level Agreements (SLAs) and Terms of Reference with technology providers and partners, ensuring alignment with the organization’s digital transformation goals.

• Implement advanced IT quality assurance and asset management systems, ensuring operational excellence and optimization of resources in a digital-first environment.

• Continuously review and refine metrics and KPIs to assess IT operations, aligning performance with corporate strategy and enabling informed decision-making.

Risk Management:

• Lead the development of a comprehensive IT risk management strategy that mitigates vulnerabilities, safeguards digital assets, and ensures uninterrupted business operations.

• Oversee disaster recovery planning and execution at a strategic level, ensuring resilience and continuity of IT services during disruptions.

• Implement enterprise-wide cybersecurity measures, addressing evolving threats while maintaining compliance with national and global data protection regulations.

• Monitor and respond proactively to risks associated with technology obsolescence, regulatory changes, and geopolitical factors, ensuring alignment with MTN Cameroon’s strategic vision.

Customer Perspective:

• Develop and execute a customer-focused IT strategy that enhances digital and traditional services, driving seamless and engaging customer experiences.

• Utilize IT innovation to deliver data-driven, personalized customer interactions that reinforce MTN Cameroon’s leadership in the TechCo space.

• Lead the creation of IT solutions that simplify internal workflows, enhance collaboration, and drive superior customer outcomes.

• Empower teams to leverage technology for delivering innovative, customer-centric services aligned with evolving market demands and industry benchmarks.

• Position MTN Cameroon as a leader in providing both traditional Telco 1.0 services and advanced TechCo 2.0 solutions, aligning with diverse customer needs and enabling digital ecosystems.

• Drive improvements in the Net Promoter Score (NPS) through transformative IT initiatives that prioritize customer satisfaction and loyalty.

Stakeholder Perspectives:

• Serve as a visionary thought leader, shaping policies and strategies that reinforce MTN Cameroon’s role as a technology-driven innovator in the national and global digital economy.

• Build strategic alliances with technology vendors, ecosystem partners, and stakeholders to unlock growth opportunities, create value, and foster innovation.

• Align IT initiatives with broader national goals, contributing to socio-economic development and driving digital inclusion across Cameroon.

• Represent MTN Cameroon on global platforms, advocating for technology leadership, digital transformation, and cross-industry collaboration.

People (Learning & Growth):

• Lead the cultural transformation of the IT workforce, fostering an agile, innovative, and collaborative environment aligned with TechCo aspirations.

• Sponsor leadership development programs to build a strong pipeline of IT leaders capable of driving digital transformation and supporting MTN Cameroon’s technology strategy.

• Champion diversity, equity, and inclusion to build a high-performing, future-ready workforce that reflects MTN Cameroon’s values and supports its technological vision.

• Inspire and empower teams to contribute innovative solutions that accelerate MTN Cameroon’s transition to a technology-driven organization.

• Promote continuous learning and development within the IT division, ensuring employees are equipped to leverage cutting-edge technologies and deliver impactful business outcomes.

Supervisory /Leadership /Managerial Complexity:

• Create the vision for IS and communicate and drive it through the Division and the Enterprise

• Set/develop team objectives.

• Inspire, motivate, and facilitate the achievement of team objectives.

• Monitor team performance

• Lead in terms of technical knowledge and IS developments

Responsibility towards: 

• Matrix reports: MTN Cameroon/Board
• Key customers: All departments within MTNC and external customers
• Key suppliers: Partners and all internal departments

Relations, etc: Universities, training bodies, industry forums

Minimum Requirements:

Education:

• Fluent in English 

• First degree in Information Systems

• Accreditation in IT from a recognized body

• An MBA or a master’s qualification in a related field is required

Experience: 

Minimum of 12 years’ experience within a reputable and structured business environment 

• At least 5 years strategic management experience in a Telco or Digital Business

• At least 3 years’ experience in relevant sector/ industry 

• Experience working in a global/multinational enterprise with a good understanding of emerging markets 

• Worked across diverse cultures and geographies.

• Proven track record of a start-up, shutdown and/or business improvement project