The Role
Provide front-desk customer service: greet and check in patients, verify demographics and insurance, scan and update records in the EMR, manage medical record requests, answer and route calls, schedule and reschedule appointments, mail and reconcile lab results, sort mail and faxes, and perform other administrative duties in a fast-paced clinic.
Summary Generated by Built In
We are looking for a check-out/receptionist to join our front-office team at HealthWorks Family Medicine. The job is extremely fast-paced and requires excellent customer service skills. A few of the job duties include answering phone calls, scanning, faxing, data entry, and managing schedules. To be successful you should have a pleasant personality, as this is also a customer service role. Multitasking is essential for this position.
Qualifications
Responsibilities
- Greet patients professionally at the check-in window ·
- Check patients in at their appointments - verify all demographic and insurance are correct ·
- Scanning and updating patient demographics and insurance into EMR
- Managing all medical record requests ·
- Answers and directs incoming calls to the appropriate area professionally and politely, by identifying our organization and self
- Scheduling patient appointments
- Calling and rescheduling patient appointments according to the provider schedules
- Mailing lab and diagnostic results to patients
- Reconciling lab results in the EMR to the appropriate patient chart
- Sorting incoming mail to the appropriate location
- Assisting with incoming faxes to the office through the EMR and redirecting them to the appropriate location
- Other duties as assigned.
Qualifications
Skills
Proven work experience as a Receptionist (preferred)
Hands-on experience with office equipment (e.g. fax machines and printers)Professional attitude and appearance
Solid written and verbal communication skills
Excellent organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude
Skills Required
- Proven work experience as a Receptionist
- Hands-on experience with office equipment (fax machines, printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
HealthWorks Medical, LLC provides occupational and family care medical services, specializing in occupational health solutions and comprehensive workplace wellness programs.
