About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Receive and process all chargeback requests from issuer and acquirer banks as well as processing recovered cards procedures to ensure eligibly of acquirer banks before payment.
Responsibilities:
Check new chargeback cases daily by validating acquirer banks deductions on card holders or client banks.
Check all incoming chargeback and Visa reports and prepare representation for chargeback if the transactions are not valid.
Review all documents received from client bank in case of a chargeback case and request any missing documents.
Investigate chargeback requests within payment system restrictions and the bank’s set policy notifying the bank at the beginning of each phase.
Follow-up on ongoing Chargeback cases and crediting the card holder if the time limit stated in the bank policy is done.
Send a case update to the client bank and in case of filing at Visa include the recommendation and reason.
Perform any other related duties as requested by the company.
Education:
Bachelor’s degree from a recognized university
Experience:
0+ years of experience in a similar field
Language:
Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level.
Additional skills
MS Excel.
Customer focused and should be able to work under pressure and should have an easy-going attitude with ability to multi task.
Self-motivated and Ability to manage the client and represent the client internally.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Bachelor's degree from a recognized university
- 0+ years of experience in a similar field
- Very good command of English in listening, speaking, reading, and writing, or Upper Intermediate equivalent
- MS Excel skills
- Ability to work under pressure and multitask
- Customer-focused, self-motivated, and able to manage clients and represent them internally
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
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