About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Receive and process all chargeback requests from issuer and acquirer banks as well as processing recovered cards procedures to ensure eligibly of acquirer banks before payment.
Responsibilities:
Check new chargeback cases daily by validating acquirer banks deductions on card holders or client banks.
Check all incoming chargeback and Visa reports and prepare representation for chargeback if the transactions are not valid.
Review all documents received from client bank in case of a chargeback case and request any missing documents.
Investigate chargeback requests within payment system restrictions and the bank’s set policy notifying the bank at the beginning of each phase.
Follow-up on ongoing Chargeback cases and crediting the card holder if the time limit stated in the bank policy is done.
Send a case update to the client bank and in case of filing at Visa include the recommendation and reason.
Perform any other related duties as requested by the company.
Education:
Bachelor’s degree from a recognized university
Experience:
0+ years of experience in a similar field
Language:
Very Good command of English language (Listening, Speaking, Reading and Writing) or equivalent to Upper Intermediate level.
Additional skills
MS Excel.
Customer focused and should be able to work under pressure and should have an easy-going attitude with ability to multi task.
Self-motivated and Ability to manage the client and represent the client internally.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Bachelor's degree from a recognized university
- 0+ years of experience in a similar field
- Very good command of English, equivalent to Upper Intermediate level
- MS Excel skills
- Customer-focused, self-motivated, able to work under pressure and multitask
- Ability to manage clients and represent clients internally
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
