Collections Representative (Temp-To-Hire)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We're looking for a temp-to-hire Collections Representative t o join our accounting team to collect payments from customers in a high volume, fast-paced environment.  Critical skills include familiarity with accounts receivable processes, troubleshooting skills, and interfacing with operating (non-financial) departments and customers.   

You'll report to the Accounts Receivable Manager and work onsite at our Santa Ana, CA headquarters.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What You’ll Do:

• Record information about the financial status of customers and the status of collection efforts

• Notify customers of delinquent accounts by email and telephone. 

• Advise customers of necessary actions and strategies for debt repayment

• Answer customer questions regarding problems with their accounts

• Process customer credit card payments in accordance with company policy. 

• Payment reconciliation to ensure proper application. 

• File Maintenance to include scanning of documents to electronic files.

• Troubleshooting problem orders and accounting holds. 

Who You Are:

• A proven team player with strong communication and interpersonal skills

• Detail-oriented with the ability to multi-task 

• Organized, solution-oriented, with excellent time management skills

• Intermediate to advanced computer skills to include MS Excel & Outlook

• Positive Attitude

• Proven ability to overcome obstacles and get results

• Ability to manage time with little supervision

• 2+ years of collections, accounts receivable or related experience in a fast paced, high-volume environment

• Accounting Certificate or Associate Degree preferred

• Being bilingual in English/Spanish is a plus

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [email protected].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

If you are based in California, you can read information for California residents here.