Chargeback Associate

Posted 7 Days Ago
Be an Early Applicant
México
3-5 Years Experience
Payments • Financial Services
The Role
As a Chargeback Associate at Clara, your role involves managing chargeback registrations for national and international transactions, resolving disputes, and overseeing a controversy database. You will utilize various tools and methodologies to ensure efficient operations within the chargeback cycle, demonstrating skills in data management and analysis.
Summary Generated by Built In

Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, a Bill Pay product, financing solutions, and our highly-rated software platform; already being used by thousands of the most successful companies across the region.

Clara is backed by top global and regional investors such as GGV Capital, Coatue, DST Global Partners, General Catalyst, monashees, Acrew Capital, Kaszek, Citius, Canary, Citi Ventures, Picus Capital, Avid Ventures, ICONIQ Growth, Endeavor Catalyst, Goldman Sachs, Accial Capital, and prominent angel investors.

Job Description

We are looking for a Chargeback Associate who will:

- Execute and manage the registration of national chargebacks in DDR.

- Execute and manage the registration of international chargebacks in MasterCom.

- Execute and manage the registration of clarifications for withdrawals at ATMs.

- Resolve and manage disputes initiated through the ticket manager.

- Control and administration of the controversy database.

- Define and resolve clarifications for unrecognized charges under the appropriate chargeback reason  code.

- Deep knowledge of the full chargeback cycle issuer, pre-arbitration, arbitration, associated reason codes, and case closures in favor and against."

Our requirements for this position are:

  • Prior experience: More than 3 years in issuer view chargeback solution.Previous  use and experience  of  “CID” Local regulation. Previous use and experience in tools as SAC / SIA / VISAROL / MASTERCOM/MASTERCARCONNECTPrevious experience in issuer view clarification processes.
  • Language: Spanish native / English
  • Hard skills: High qualities in database organization in google sheets , SQL, Metabase or any other tool for data maning. Critical Thinking.Teamwork.Leadership.

Additional Skills & Plus

  • Software: Office.Knowledge in database engines.
  • Methodologies
  • Soft skills

The way we do things is as important as what we do. That is why we operate on a set of carefully-identified values. They are what we expect from ourselves and each other in our day-to-day.

 

We value

Clarity - Open and direct communication

Simplicity - Pare things down to the essential

Ownership - We're all owners and act like it

Pride - Make quality products we're proud of

Always Be Changing (ABC) - Continuous self-improvement

Inclusivity - Every voice counts; we value each other for our shared mission and contributions

 

We are

* Shaping business finances in Latin America

* Driven by our 6 core values

* Proud of our inclusive and caring culture

* Certified as Top LinkedIn Startup

 We offer

* Competitive salary & a robust stock ownership plan

* 100% flexible work model

* A set of benefits that are adaptable to your needs & way of life

* Opportunities for growth in a fast-paced environment

* A chance to shape B2B payments in Latin America and increase the region’s economic competitiveness

Top Skills

SQL
The Company
Sao Paulo, Sao Paulo
476 Employees
On-site Workplace
Year Founded: 2020

What We Do

Clara is the leading payment platform for companies in Latin America. Our end-to-end solution includes our locally-issued corporate cards, Bill Pay, crossborder payments, and our highly-rated software platform used by thousands of the most successful companies across the region. Clara is backed by top global and regional investors such as Coatue, DST Global, General Catalyst, monashees, Kaszek, Canary, A*, BoxGroup, SV Angel, GFC, Picus Capital, Avid Ventures, ICONIQ Growth, Goldman Sachs, and prominent angel investors. Driven by our six core values (Ownership, Pride, ABC, Simplicity, Clarity and Inclusivity) we’ve reached a unicorn valuation in record time, have been recognized as a Great Place to Work and as one of the most promising startups according to Linkedin’s ranking “Top Startups 2021”. We’re looking for the best talent worldwide to join our team and be part of this journey, so you can't afford to miss this chance! We are: * Shaping business finances in Latin America * Driven by our 6 core values * Proud of our inclusive and caring culture * Certified as a Great Place to Work and a Top LinkedIn Startup

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