Chapter Lead - Identity Services
Full-time | Join our dynamic team in a senior engineering leadership role
Do the work that matters
CommBank invests in the latest AI technology stack across our ecosystems, giving our engineers modern tooling, platforms, and AI-enabled workflows to build with. You will work in an environment where AI-assisted engineering is part of how we design, deliver, and support software at scale.
See yourself in the team
We are seeking an experienced and driven professional to take on the role of Chapter Lead within our Identity Services team. In this pivotal role, you will combine strong leadership capability with a genuine understanding of technology to develop the capability of the engineers in your chapter, lift engineering standards, and drive strategic initiatives.
Leadership is the core of this role. You will spend your time coaching engineers, shaping engineering practices, and improving how work gets done. To lead with credibility, you will need working knowledge of Microsoft Active Directory, Microsoft Entra, and modern authentication and authorisation protocols, along with a confident grasp of DevSecOps and pipeline development. Deep specialist mastery is not expected, but you do need to understand how the technology works well enough to guide and challenge your team. Hands-on contribution is a valuable supporting strength rather than the primary focus. Flexible working conditions and hybrid working arrangements are available.
Key Responsibilities
Chapter Leadership: Lead the chapter and develop the capability of its members, including hiring, onboarding, skill building, career development, coaching, and performance management.
Technical Leadership: Provide thought leadership and mentorship across identity services and modern engineering practices, guiding simple solutions to complex problems and the retirement of obsolete systems.
Engineering Practices and DevSecOps: Set and uplift engineering standards, embedding secure-by-design principles, test automation, and strong CI/CD and pipeline practice.
Automation and Continuous Improvement: Identify manual effort and process gaps, and sponsor automation that simplifies capability builds, onboarding patterns, and production support. Use data and feedback to inform metrics and improvement in partnership with the Chapter Area Lead.
AI-Enabled Engineering: Apply and promote AI tooling in solution design, development, testing, and operational analysis, guiding responsible adoption in line with organisational standards.
Strategic Delivery and Collaboration: Take technical ownership of key initiatives, supporting complex deliverables and solution planning, while collaborating across a team spread over multiple locations and time zones.
Technical Skills
Working knowledge of Microsoft Active Directory, Microsoft Entra (formerly Azure Active Directory), modern authentication and authorisation protocols, and general IAM principles. Depth is welcome, though a sound practical understanding matters most.
Strong DevSecOps understanding, with genuine confidence in CI/CD pipeline development and the integration of security and quality controls into delivery.
Sound grasp of contemporary engineering practices, including version control, code review, automated testing, and release management.
Demonstrated understanding of automation, with a track record of reducing manual effort across capability builds and production support.
Practical experience using AI tooling in the development of solutions.
Awareness of infrastructure as code and public cloud platforms is highly desirable; hands-on scripting or development capability is valued as a supporting strength.
Leadership Competencies
Matrix Management: Effectively manage resources and priorities across different functions and teams.
Coaching and Development: Provide effective feedback and coaching to build engineering depth within the chapter.
Persuading and Influencing: Use persuasion and influence to drive positive outcomes and resolve conflicts constructively.
Flexibility and Adaptability: Demonstrate flexibility in managing multiple priorities and changing environments.
Risk Management: Strive for better risk outcomes by integrating risk management principles into decision-making.
Working with Us
At CommBank, we are passionate about customer service, driven by data, and inspired by creativity. Our people bring diverse backgrounds and unique perspectives, creating a respectful, inclusive, and flexible workplace. We are driven by our values and supported to share ideas, initiatives, and energy. Here, you will thrive, be supported when faced with challenges, and be empowered to tackle new opportunities. We are hiring engineers from across all of Australia, and you will be empowered to do your best work, with the flexibility to choose when and where that work happens.
If this sounds like the role for you, we would love to hear from you. Apply today!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Experience in engineering leadership, including hiring, onboarding, coaching, career development, and performance management
- Working knowledge of Microsoft Active Directory and Microsoft Entra
- Understanding of modern authentication and authorization protocols and general IAM principles
- Strong understanding of DevSecOps and confidence developing CI/CD pipelines
- Understanding of version control, code review, automated testing, and release management
- Demonstrated experience reducing manual effort through automation across capability builds and production support
- Practical experience using AI tooling to develop solutions
- Ability to manage resources and priorities across functions and teams
- Ability to coach engineers, provide feedback, and build engineering capability
- Ability to persuade, influence, resolve conflicts, adapt to changing priorities, and apply risk management principles
- Awareness of infrastructure as code and public cloud platforms
- Hands-on scripting or development capability
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
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