Senior Chapter Lead / Engineer

Chapter Lead - Current Account, Savings Account & Loyalty 

Do you love tech and are an ambassador for the agile way of working? Do you want to work in a multidisciplinary team and bring out the best in people? 

We’re seeking an enthusiastic IT chapter lead who can combine thought and action. Are you an explorer and knowledgeable about IT's capabilities? 

We’re on a mission 

ING is rapidly transforming into a top-notch IT company with a Software Craftsmanship culture, incorporating a FinTech start-up mentality and financial innovation. We are end-to-end agile, work in multidisciplinary teams, and use cutting-edge technology. This enables us to offer our customers the best possible service and respond to rapidly changing customer demands. 

Current Accounts & Savings 

Growing our Primary Mobile Customers is one of ING’s primary goals in our strategy for 2028. You will be at the heart of this mission, where you will be responsible for creating the vision for technology within the Product Value Space and integrating it into the roadmap. With the Product Lead and Architect, you will define strong IT solutions with stability and security by design. 

Your role & work environment 

You are an energetic chapter lead with expertise in software engineering and people management and an affinity for building critical applications. You are a Senior Java Engineer, and this will be your role in the squad for 40% of your time. The other 40% you spend on building up expertise in your chapter, developing your chapter members, and working with your peers to overcome challenges and collectively do a better job. You co-create the area vision and effectively resource the tribe and squads. The remaining 20% you will spend as a part of the IT management team. 

The people in your chapter are as ambitious as you, and you like to transfer your expertise to them and feel satisfaction from coaching (both professionally and personally) your colleagues. You are ambitious with what you and your chapter want to achieve. You stimulate your chapter members towards continuous improvement of their skills. You speak up and challenge the status quo. 

You will work in a dynamic and challenging environment of tribe Daily Banking and Mobile-led where you will support and build further on the digitalization strategy. Please help others succeed and always be a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love challenging the status quo and are eager to propose creative solutions. Does this sound interesting? Please read on! 

Your key responsibilities 

• Creating and safeguarding the professional culture 

• Actively participate in embedding the new way of working according to the Agile principles(ING WoW). 

• Function as an ambassador for cultural change and advocate the 'organization doing' principles rather than ‘organizational talking’ ones. 

• Put in place a culture of self-development and high-performing teams. 

​Manage and achieve IT maturity and the squad's mission 

• Spend approximately 40% of the time working as a Software Engineer. 

• Have an up-to-date vision regarding IT expertise and keep abreast of developments inside and outside of ING. 

• Stay one step ahead in the domain of expertise and apply learnings in your specific context.

• Define and ensure the application of standards in your area of IT expertise. 

• Organize regular meetings to share relevant insights/developments in your IT expertise with members of your own chapter and possibly others. 

People and Chapter management 

• Be responsible for the personal development and evaluation of the chapter members based on input from colleagues. 

• Encourage chapter members to develop themselves and facilitate this (e.g., providing training opportunities). 

• Provide coaching for professional and personal development. Constantly ensure the development of individual members' expertise. 

• Identify top performers and take action at an early stage for underperformance. 

• Support talent acquisition and retention management activities (e.g., interview applicants) 

• Discuss resource planning for squads and chapters with the Tech Area Management Team. 

Delivery 

• Be a key member of the Squad Master, Chapter Lead, Engineering Lead, and Product Lead sessions, where ways to optimize performance and improvement of capabilities of the squad are discussed 

Your key competencies/skills: 

You have strong technical skills: 

• At least 10 years of experience in the Java ecosystem 

• You have a good understanding of Software Architecture 

• Experience and thorough understanding of continuous integration and delivery 

• You have experience in implementing test strategies (e.g., JUnit, Selenium, Cucumber) 

• You are familiar with Monitoring solutions (Kibana, Grafana) 

• You can discuss with your stakeholders and product owner about features and stories and can translate these into software with real business value 

You have Soft skills and a mindset: 

• Diplomacy and good communication 

• Proactive attitude, always on the look-out for improving your and our way of working 

• You are easy to get along with and enjoy collaborating with others. 

• You think in terms of solutions by analyzing facts and information instead of looking for excuses 

• Analysis capabilities and testing abilities 

Rewards & benefits  

We want to ensure you can strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm  

The benefits of working with us at ING include:  

• A salary tailored to your qualities and experience 

• 24-27 vacation days, depending on the contract  

• Pension scheme  

• 13th-month salary  

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary  

• 8% Holiday payment  Personal growth and challenging work with endless possibilities  

• An informal working environment with innovative colleagues  

• Work Agile, so new ideas come to life faster  

The hiring Manager is Esen Saygivar 
 

About us  
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and business. Do you want to work at the cutting edge of what’s possible while ensuring you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, supportive colleagues? Then, there is no better place to invest your talents than at ING. Join us. Apply today.