Job description, responsibilities and duties:
Are you data oriented and do you prefer back office type of work? Would you like to be part of a young enthusiastic team of specialists in the 1st banking Shared Service Center in Bratislava? If you are willing to go an extra mile to help your global internal colleagues with data gathering, data entry and processing in order to assure a smooth setup of banking products for ING clients, this will be an opportunity for you.
You will be part of a team within Daily Banking department responsible for administration of client information, implementation of new channels, opening and closing of accounts, and data processing in order to provide the best client experience.
We provide support to internal teams such as customer service account managers and local branches mainly located in The Netherlands and Belgium as well as other countries around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs and are willing to go the extra mile by providing effective support and continuous improvement of our client´s satisfaction.
Tasks and responsibilities of Operations Specialist:
• You will help set-up clients on new and existing channels and products and take responsibility for coordination of end-to-end administrative process.
• You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
• You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
• You will have a chance to suggest and propose process improvements or elimination of manual process steps.
• You will collaborate closely with other Channel Support and Data Entry teams located in GSO Bratislava and colleagues from local branches in English.
• You will have an opportunity to participate on strategic team activities such as organisation and distribution of work, daily routine and rituals to ensure the individual as well as team targets are met.
Personality requirements and skills:
• You have at least one year of relevant experience.
• Experience in finance, banking or master data administration is an advantage.
• You have technical PC skills.
• You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result
• You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
• You are stress-resistant and are able to stay calm in difficult situations, for example, when incidents occur.
Employee perks, benefits
Family
- Flexible working hours
- Up to 1 hour extra weekly with your loved ones; we reduced our weekly working hours to 38,75
- We celebrate your special moments – childbirth, wedding day and registered partnership contributions
After the first year
- Work in another department for the day/week/month (shadowing) and extend your expertise
- 3rd pillar contribution
- Extra vacation days
- Work anniversary award after 3 years
Other extra contribution
- New hire welcome package
- Online eshop where you can spend your cafeteria points
- Referral Program - 1000 EUR
- Life insurance contribution
- Team activities/buildings
- Employee awards recognition
- Variable Pay/Bonus
- Home office contribution 15 EUR/per month
Health and wellbeing
- Extra Personal Days-off, which may be used for any personal & wellness activity
- Extra Sick leave compensation
- Fruit, coffee, and tea at workplace
- Relax zones, Gym, Yoga room and Game room at our newly designed premises
- Enjoy our commonly shared library with old books
- Employee Assistance Program – External psychologists and psychotherapists are here to assist you by phone in case of need
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What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
