Job Summary
The Digital Employee Experience & Channels Lead, working under limited supervision, is responsible for managing enterprise communication channels and improving the digital employee communication experience. This role owns channel strategy, governance, publishing standards and distribution practices for WeConnect Global and the employee email ecosystem. The role partners with communications colleagues and internal teams to ensure messages are delivered consistently, effectively and in alignment with enterprise priorities. This role also designs and manages the digital communications intake process for the Corporate Communications team.
Job Responsibilities
Manages enterprise communication channels, including WeConnect Global and the employee email ecosystem.
Defines channel strategy, including when and how enterprise communication channels are used.
Establishes and enforces publishing standards and governance for enterprise communication channels.
Designs and leads implementation of a digital communications intake process for the Corporate Communications team.
Partners with communications colleagues and internal teams to support effective distribution of key communications.
Monitors channel effectiveness and recommends improvements based on available data, usage patterns and feedback.
Helps ensure enterprise messages are delivered consistently and in alignment with communication priorities.
Job Qualifications
8+ years of experience in communications, digital communications, employee communications or a related field.
Strong digital and platform expertise.
Experience with channel strategy and governance.
Experience managing content distribution in a complex environment.
Ability to work across teams to clarify channel needs, publishing standards and distribution approaches.
Location
Hybrid – defined as working three or more days per week in the office if the employee’s residence is within 50 miles of Westfield Center, OH; or Remote – if the employee resides more than 50 miles from Westfield Center, OH.
Technical Skills
Channel Strategy
Digital Employee Experience
Intranet Management
Employee Email Communications
Publishing Governance
Content Distribution
Digital Communications Intake
Communication Measurement
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
About UsSkills Required
- 8+ years experience in communications, digital communications, or employee communications
- Strong digital and platform expertise
- Experience with channel strategy and governance
- Experience managing content distribution in a complex environment
- Ability to work cross-functionally to clarify channel needs and publishing standards
- Experience designing and implementing digital communications intake processes
- Experience monitoring channel effectiveness and using data/feedback to recommend improvements
Westfield Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Westfield Insurance and has not been reviewed or approved by Westfield Insurance.
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Retirement Support — A defined-benefit pension alongside a 401(k) with employer contributions is presented as a standout component and an uncommon combination today. Safe-harbor style 401(k) contributions are referenced, adding reliable long-term value.
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Leave & Time Off Breadth — The package includes PTO, paid holidays, sick time, volunteer time off, and parental/caregiver leave. PTO levels are described as ample with increases over tenure and dedicated volunteer time.
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Wellbeing & Lifestyle Benefits — Wellness incentives and fitness reimbursement are available, with on-site amenities like a fitness center and cafeteria at the home office. Learning resources and recognition programs further support overall wellbeing.
Westfield Insurance Insights
What We Do
Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.
