Essential Functions
- Has full supervisory responsibility for a staff. Delegates tasks, manages work flow and makes recommendations for staffing needs. Coaches and mentors staff, responsible for performance management. Assigns and directs work, monitoring progress and status of the assigned work.
- Drive the day to day operations of a business segment, including both onshore and offshore teams so that goals are met or exceeded. This position ensures organizational flexibility through cross-training objectives and continuously reviewing outsourcing volumes with off-shore operations. By establishing channel goals and objectives there is an opportunity to continuously lead, train, coach and manage performance of employees to ensure individual and team success.
- Work closely with our internal customers, ensuring customer service requests and problem resolution meet expectations. Engaging in a strategic partnership with our clients, this position will enhance customer service agreements, resolve issues and concerns, and develop and improve processes to increase efficiencies. Will strengthen our client relationships by working towards solutions, including soliciting feedback on team performance.
- In collaboration with the financial organization and Channel Director, will seek to constantly improve unit cost performance; analyze monthly P&L and unit cost data. Utilize available financial tools to provide direction to staff and make changes in operations that have positive impact on financial performance of the team(s).
- Challenges the team to think “outside the box” and works with them to effect change in the organization.
Job Complexities
Supervision Received or Extended
- Manages a team of subordinate managers and support staff
- Manages a large offshore team
Impact
- Cultivate business relationships with senior leaders to provide input on strategic business initiatives.
- Drive problem solving activities and make informed decisions to ensure the business segment produces product of high quality, low cost, and meets cycle time service levels agreed upon with the customer base.
- Works independently and make sound business decisions with minimal supervision.
Knowledge and Skills/Technology Used
- Excellent written, verbal and organizational skills; ability to present concepts and ideas.
- Effectively recognizes, analyzes and advises on complex production processes.
- Builds relationships and has the ability to be a strong contributing team member; ability to work effectively with all levels in the organization including both onshore and offshore teams.
- Strong attention to detail, establishing goals/priorities, and meeting deadlines.
- Superior analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
- Must have advanced skills in applying Microsoft Office tools (Excel, PowerPoint) to problem solving.
Typical Education
- Bachelor's degree or equivalent work experience
Typical Range of Experience
- 6+ years of directly related experience
- 5+ years of management and leadership experience
- Title insurance experience required
License or Certification
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Skills Required
- Title insurance experience
- 6+ years of directly related experience
- 5+ years of management and leadership experience
- Bachelor's degree or equivalent work experience
- Advanced Microsoft Office skills (Excel, PowerPoint)
- Experience analyzing monthly P&L and unit cost data, using financial tools
- Supervisory experience managing large onshore and offshore teams
- Strong written, verbal, organizational, and analytical skills
- Experience coaching, mentoring, and performance management
First American Title Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First American Title and has not been reviewed or approved by First American Title.
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Healthcare Strength — Health coverage includes medical, dental, vision, telehealth, and healthcare advocacy services, and is often described as a strong point. Low‑cost options in some cases help overall compensation feel more reasonable.
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Retirement Support — A 401(k) savings plan with a company match is part of the package. This retirement support is highlighted as helping to offset base‑pay concerns in several roles.
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Equity Value & Accessibility — An employee stock purchase plan is available and viewed favorably. Access to discounted equity contributes to the perceived competitiveness of total rewards.
First American Title Insights
What We Do
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment. The First American Family of Companies’ core business lines include title insurance and closing/settlement services; title plant management services; title and other real property records and images; valuation products and services; home warranty products; property and casualty insurance; and banking, trust, and investment advisory services. First American Title Insurance Company provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans. First American's thorough title searches, title clearance and title insurance policies help to produce clear property titles and enable the efficient transfer of real estate. As one of the largest title insurance companies in the nation, First American offers title insurance and settlement services through its direct operations and an extensive network of agents throughout the United States and internationally. First American Title Insurance Company traces its history to 1889 and is the largest subsidiary of First American Financial Corporation (NYSE: FAF).
