What will you do
You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.
You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy.
How will you do it
Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters:
- Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations
- Regularly audits to ascertain success of program deployment as well as identify opportunities for program expansion
- Collate record and report progress internally and externally
- Work as a team member and communicate at all levels
- Produce accurate and timely reports.
- Review monthly targets for inspection performance
- Review monthly targets to achieve response times
- Interact with customer reporting interfaces
- Improve customer service delivery
- Interface with customer service desks
- Attend customer performance meetings
- Support Channel Account managers and sales management
- Identify and Investigate solutions to achieve solutions to retail business challenges
- Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.
What we look for
Required:
- Appropriate experience in a Channel / Indirect business environment
- Demonstrate a successful track record of achievement in customer service excellence
- Demonstrate the ability to network with relevant groups
- Excellent communicator
- Ability to prioritise tasks and achieve goals
- Either retail experience OR product knowledge (EAS, Loss Prevention)
- PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)
- Educated to A Level standard (or equivalent)
Preferred:
- University Degree in relevant subject desirable
Our benefits
We offer an exciting and challenging position with great personal freedom and professional responsibility. Joining us, you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities, which will stretch your abilities and channel your talents.
If you are interested to learn more about this exciting opportunity then please apply directly to the role through the web page.
We offer:
- The initial basic salary for this position is in the range of €36.300 – €50.000 per year. In addition to base pay, this role participates in a sales incentive plan which can significantly increase your overall earnings. The final package will reflect your experience, skills, and qualifications relevant to the role. The overall compensation package may include additional company benefits, which will be discussed during the selection process. We are committed to fair, equitable, and gender-neutral pay practices. The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.
- Flexible working hours
- Agile working
- Meal vouchers of €8
- Company welfare package
Who we are:
Sensormatic Solutions is the leading global retail solutions portfolio of Johnson Controls, providing unmatched insights into retail inventory, shopper behavior, loss prevention, and liability. Its intelligent digital platform, Sensormatic IQ, integrates advanced technologies such as AI, machine learning, RFID, and EAS to deliver data‑driven, prescriptive outcomes that help retailers improve operations, enhance shopper engagement, and reduce shrink.
Skills Required
- Appropriate experience in a Channel / Indirect business environment
- Successful track record of achievement in customer service excellence
- Ability to network with relevant groups
- Excellent communicator
- Ability to prioritise tasks and achieve goals
- Either retail experience OR product knowledge (EAS, Loss Prevention)
- PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces)
- Educated to A Level standard (or equivalent)
- University degree in relevant subject
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
