Channel Marketing Automation Specialist

Channel Marketing Automation Specialist

Say hello to possibilities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little information about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. 

This is where you and your skills come in. We're currently looking for an APAC Support Manager to lead customer support operations across the Asia-Pacific region. As the APAC Support Manager, you will oversee multi-tiered support teams delivering exceptional customer experiences across all RingCentral products and customer segments. You will be responsible for managing support delivery during APAC business hours, developing team members across multiple support tiers, and ensuring alignment with global support strategy and regional business objectives.

The Marketing Automation Specialist plays a key role on our Marketing Systems Team, supporting a high-volume demand generation organization and marketing tech stack. The role supports the deployment, management, and reporting of marketing programs within Marketo and Salesforce. This role is focused on building multi-channel campaigns using Adobe Journey Optimizer & Marketo.
To succeed in this role, you must have experience in:

• Executing day-to-day sends for programmatic emails in Marketo, including event invites, reminders, and follow-ups.

• Building and designing emails using Marketo design studio

• Facilitate uploading and hosting of webinar recordings in Marketo and Vimeo

• Assisting field programs team with event setup and registration flow

• Providing graphic design elements for emails, including banners, images, and icon sets

• Assisting with portal maintenance, including updating banners, content and page layouts

• Assisting with graphic design for landing pages, social cards, etc.

• Provide backup for event/webinar registration reporting

• Ongoing maintenance of current email programs, ensuring programs are up-to-date and are using best practices

Desired Qualifications:  

• Good record of scorecards for the last 3 months.  

• Have no active Final Warning disciplinary actions under the Code of Conduct.

• Incomplete applications as well as those submitted after the deadline will be considered invalid. Applications of those who do not meet minimum requirements will not be processed.  

• All interested parties MUST discuss their intent to apply with their Immediate Supervisor or Team Manager.

• 2-3 years of experience using marketing automation software - Marketo experience is strongly preferred

• Proficiency with Adobe Creative Cloud Suite - Photoshop, InDesign, and Illustrator primarily

• Proficiency with HTML/CSS

• Familiarity with email marketing and landing page best practices

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral is the #1 global cloud-based communications provider because we’re not just selling solutions; we’re enabling human connections. That’s why we’re the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $4 billion, 20%+ annual growth and a $2 billion annual revenue run-rate. 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

By completing your application for this role, you:

• Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities

• Have read and agreed to our Data Privacy Policy 

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc. 

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