Channel Manager (NE)

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

LOCATION: Northeast US

POSITION SUMMARY

Broadvoice is seeking an experienced UC/CX Channel Manager to join our growing GoContact team! We are looking for a tenured team player - someone who already has a strong network of trusted partners in the channel, and a proven track record of nurturing and expanding those relationships. You will play a critical role in driving growth through both existing and newly recruited top CX-focused partners.

This role requires a highly motivated, relationship-driven professional who thrives in the channel ecosystem, understands Contact Center (CCaaS) and Unified Communications (UCaaS) solutions, and is passionate about helping partners succeed.

KEY RESPONSIBILITIES

Partner Management & Growth:

·            Leverage your existing network to drive new opportunities with top-tier CX partners.

·            Build and maintain strong relationships with TSB/TSDs (Technology Solutions Brokers/Distributers) to drive engagement and partner success.

·            Nurture and expand relationships with existing channel partners to maximize revenue growth.

·            Identify, recruit, and on-board new strategic CX partners to the Broadvoice GoContact program.

Sales Enablement & Support:

·            Provide training, support, and resources to ensure partners are well-equipped to position and sell GoContact solutions.

·            Collaborate with partners on customer opportunities, providing strategic support from discovery through close.

·            Host and support partner and customer-facing events to drive engagement and pipeline growth.

Collaboration & Strategy:

·            Work closely with Broadvoice’s internal teams (Sales, Marketing, Product, and Operations) to align partner strategies.

·            Deliver accurate forecasts, pipeline updates, and strategic plans to leadership.

·            Represent Broadvoice at industry events, conferences, and partner meetings.

Execution:

·            Travel as needed to meet with partners and customers face-to-face (estimated 30%-40% travel).

·            Proactively manage a portfolio of partners with minimal oversight.

·            Uphold and promote Broadvoice’s values and commitment to customer and partner success.

QUALIFICATIONS

·            Minimum of 5 years of experience in the channel sales ecosystem (required).

·            Established relationships and proven success working with channel partners (TSBs, VARs, MSPs, and independent agents).

·            Proficient background in Contact Center (CCaaS) CX and Unified Communications (UCaaS) solutions.

·            Self-starter with the ability to work independently and drive results without heavy supervision.

·            Excellent communication, presentation, and relationship-building skills.

·            Comfortable hosting events, webinars, and in-person meetings with partners and customers.

·            This position requires access to reliable personal transportation in order to travel to various onsite locations as needed in region.

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

🏡Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

🤝 Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

🌟 Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.