Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
The Channel Account Manager will serve as the primary liaison between our company and our partner ecosystem. This role is responsible for working closely with assigned partners to build strong partner relationships and engagement, pipeline, enable partner sales, support closing deals, and drive overall partner revenue growth. You will collaborate across internal sales, marketing, product, and services teams to maximize partner performance, deliver joint business plans, and hit performance based OKRs through the partner channel.
Your Role:
- Own the partner relationship (assigned partners) and act as the key point of contact for all partner-sales activities and grow the number of actively engaged partner sellers within each assigned partner.
- Develop, execute, and manage joint opportunities with partners: set pre-pipeline and pipeline targets, enablement, pipeline tracking and bookings.
- Drive partner-generated pipeline: work with partners to identify leads, co-sell opportunities, register deals, qualify them, and help support the sales cycle to close.
- Support the partner in closing deals: provide deal support (pre-sales, demos, proof of value, ROI/business case, objection handling), coordinate internal resources (sales, product specialists, services, legal/finance as needed) to ensure deal success.
- Enable partner sales teams: deliver product/solution training, value-proposition messaging, sales tools and assets, competitive positioning, pricing guidance, and sales-play development.
- Monitor partner performance: track partner engagement, pipeline, bookings, revenue, margin, partner KPIs, provide business reviews.
- Onboard partners (where applicable): define partner profile, evaluate partner capabilities, ensure onboarding/training, enablement, partner certification and readiness.
- Collaborate with internal cross-functional teams (direct sales, marketing, product, services, operations) to align partner strategy and ensure smooth partner execution.
- Manage partner marketing and go-to-market plans: drive co-marketing campaigns, events, webinars, SPIFF/support programs, lead generation efforts with partners.
- Provide competitive, market & partner ecosystem feedback: share insights on partner business models, competitor channel motions, market trends, partner needs and propose enhancements to partner program.
- Maintain data accuracy: update CRM (Salesforce) systems (pre-pipeline, pipeline, partner contact data, deal registration status, forecasts), report regularly to leadership.
- Travel as required to partner meetings, conferences, trade shows, joint customer visits.
Your Background:
- Bachelor’s degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in channel sales or business development
- Expertise in the contact center market; demonstrated ability or interest in learning Intradiem software.
- Strong understanding of the contact center software industry
- Familiarity with partner ecosystems (resellers, VARs, MSPs, distributors), partner business models, partner enablement and joint-business-planning.
- Sales-oriented mindset with strong influencing, and relationship-building skills—proven proficiency in engaging at executive level within partner organizations.
- Strong selling skills within the partner community
- Experience driving business with partner sellers is essential
- Ability to develop strong relationships that lead to building trust
- Ability lead sales calls at every level of an account, executive level or otherwise
- Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization.
- Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams.
- Possesses a high degree of honesty, integrity and ability to maintain confidentiality.
- Organizational and follow up skills, problem solving and analytical skills.
- Open-minded, love to learn, grow and improve every day.
- Cross-functional, team player – people like working with you.
- Self-motivated, confident, proactive, and highly organized.
Success In This Role:
- Partner-sourced pipeline growth (e.g., % increase in partner-generated opportunities).
- Partner bookings/revenue through assigned partners (quarterly/annual).
- Number of partner-enabled deals closed.
- Partner enablement and mindshare created (# of joint meetings created, # of registered opportunities, pipeline developed, ACV bookings achieved, etc.).
- Partner satisfaction (survey/feedback?) and partner retention/expansion.
- Market share increase through the partner channel in assigned territory or segment.
Preferred Qualifications:
- Experience in the cloud contact center, CX automation, workforce management space.
- Experience working with global partner networks (EMEA/APAC) or managing multi-region partners.
- Number of partner-enabled deals closed.
- Strong analytical capabilities, comfortable interpreting partner performance data, identifying growth opportunities and recommending actions.
- Understanding of SaaS business models, licensing/pricing, margin dynamics and partner incentives.
- MBA or advanced degree a plus.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Top Skills
What We Do
Intradiem provides Intelligent Automation Solutions for customer service teams. This real-time automation unlocks the value of your center data to maximize productivity, engagement, and customer experience.
Our patented AI-powered technology processes the massive amounts of data generated by your center - in real-time - and takes immediate action to support staff working in the center or remotely - every minute of every day.
This intelligent technology has been built on the management best practices of dozens of the world’s leading brands, and it continues to become more powerful every day.
The result for customers is increased productivity and a guaranteed return on investment, with typically a 2x payback in year one and a 3-5x return in subsequent years.
We are powering over 1 billion automated actions annually and have saved our customers over $100 million in annualized savings, all while improving employee engagement and the end-customer experience.
