ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
**Fluence in Spanish is essential for this role.
General Summary:
The Channel Account Manager is responsible for managing, growing, and retaining a portfolio of allocated Managed Service Provider (MSP) partners in the designated region. The role focuses on driving recurring revenue growth, increasing technology adoption through Cross Sell and Up Sell and building strategic relationships with C- level partner contacts and key decision-makers.
Essential Duties & Responsibilities:
- Manages a named book of 50-200 MSP partner accounts
- Identifies cross-sell and upsell sales-generated opportunities across the product portfolio
- Leads entire sales cycle through contract negotiations, opportunity terms, discounts, and implementation
- Develops account plans for strategic/high-potential partners and strategies for underperforming accounts
- Executes accurate account records, forecasts, and pipeline reviews within CRM
- Collaborates closely with Distribution partners in the allocated region
- Achieves personal annual sales growth contract value quota
- Follows ConnectWise value/solution based-sales process
- Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.)
- Average size of transaction: $15K annual per sale
- Average number of sales: 85 transactions/year
- Average length of sales cycle: 30 days
- Partners with Marketing, Customer Success, Sales Engineering, Technical support and Product teams
Knowledge, Skills, and/or Abilities Required:
- Knowledge of Managed Service Provider (MSP) and/or Technology Service Provider (TSP)
- Consultative selling, Cross- and Upselling
- Ability to identify opportunities and leverage requested resources appropriately
- Ability to manage large projects and processes independently with limited supervision
- Ability to effectively make 50 outbound calls per day
Educational/Vocational/Previous Experience Recommendations:
- 5+ years of relevant experience in account management
- Proven track record of previous annual quota achievement
- Business English and Mother tongue requirement for designated region
- Fluence in Spanish is essential for this role
Working Conditions:
- Onsite/Hybrid/Remote depending on location
- Up to 20% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- 5+ years of relevant account management experience
- Proven track record of achieving annual sales quotas
- Fluency in Spanish
- Business English proficiency
- Knowledge of Managed Service Providers or Technology Service Providers
- Consultative selling, cross-selling, and upselling skills
- Ability to make 50 outbound calls per day
- Ability to manage large projects and processes independently with limited supervision
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
