Channel Account Manager, Singapore

Reposted 2 Days Ago
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Singapore, SGP
In-Office
Mid level
Information Technology
The Role
The Channel Account Manager builds and maintains customer relationships, supports sales processes, and develops strategies to achieve revenue goals in cybersecurity solutions.
Summary Generated by Built In

Summary

Drive growth by leveraging Key channel partners to generate opportunities,
and take ownership of those opportunities within their assigned seat count limit (valuable end customers).
Manage engagement with partners (standard and MSP) across all elements with support from senior colleagues/manager.
Drive and leverage WSA (for new logo and for existing business).

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES
• Conduct basic market research, identify and utilize WSA with support of more experienced colleagues.
• Drive key initiatives and strategies with support of more experienced colleagues to increase market share.
• Profile major accounts and drive deeper revenue opportunities.
• Develop long-term relationships with senior management within channel accounts to ensure awareness of ESET capabilities and value-added technologies.
• Engage with Partners externally and virtually. Be the point of primary contact.
• Define and execute business plans including Quarterly Business Reviews to deepen our traction with partners.
• Collaborate with and support the wider sales teams and senior management in addition to marketing initiatives to maximize pull-through content.
• Maximize revenue and profit from the existing installed base by promoting value-added solutions.
• Work closely with sales teams to ensure all offers reflect customer needs, are forecasted, competitively priced and are submitted on time.
• Improve customer satisfaction by finding solutions to their needs.
• Perform weekly forecasting with accurency.
• Work with other teams to develop the business on all products with the channel.
• Recruit, enable and develop targeted Distributors, Resellers and System Integrators.
• Identify opportunities for improving partner performance and implement strategies to address these.
• Monitor competitor activities and develop strategies to maintain competitive advantage.
• Utilize advanced CRM tools to maintain detailed records of partner activities, sales performance, and pipeline status.
• Achieve monthly and annual revenue and KPIs targets.
• Plan and coordinate the work of colleagues in accordance with superior's instructions, be responsible for the performance of the tasks entrusted to it in accordance with established procedures and processes and prioritize tasks of colleagues in order to meet established objectives and achieve required results.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

Benefits

Health & well-being
  • Comprehensive health insurance: Coverage that includes dental care, to keep you at your best
  • Gym perks: Subsidized gym membership to release endorphins at one of Singapore’s premium gyms
Family
  • Team sprit & recognition: Regular cohesive, team-events that bring everyone together
  • Time to recharge: Generous leave policies for vacations and all of life’s big moments
Office
  • Modern office perks: Award-winning facilities that recharges the body, mind and soul
  • Centrally located: Located right in the heart of Singapore’s CBD, amidst greenery and mouth-watering food options
Other
  • Hybrid work culture: Remote work arrangements that balance personal commitments and face/face time with co-workers
  • Fuel your growth: Access to world-class learning platforms and development opportunities

Primary location

Singapore

Additional locations

Time type

Full time

Skills Required

  • University undergraduate degree in Engineering, Business, Finance or Computer Sciences
  • 4+ years of experience evangelizing SMB technology, particularly SaaS and cybersecurity
  • 2+ years in field sales or quota-crushing role in software/technology sector
  • Experience with CRM systems, Salesforce.com preferred

ESET Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.

  • Leave & Time Off Breadth Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
  • Parental & Family Support Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
  • Flexible Benefits Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.

ESET Insights

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The Company
San Diego, CA
1,697 Employees
Year Founded: 1992

What We Do

For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more

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