We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We’d love to hear from you!
About the role
The Change & Release Analyst coordinates risk-based change and release activity across HL’s enterprise technology estate, ensuring production stability is protected while enabling safe, predictable delivery. Operating within Service Assurance, the role balances traditional ITIL-aligned governance with modern, pipeline-driven delivery, ensuring that as CI/CD automates change and embeds controls, releases into live services remain traceable, compliant, and operationally safe.What you will be doing
- Coordinate end-to-end change and release activity, ensuring appropriate risk assessment, approvals, scheduling, and implementation controls.
- Maintain a forward schedule of change and release activity, providing visibility of impacts, dependencies, and risk across services.
- Act as a control point for releases into production, ensuring operational readiness, support alignment, and successful post-release validation.
- Embed governance into CI/CD pipelines and delivery practices, enabling automated compliance while maintaining auditability.
- Provide guidance to engineering and platform teams on change standards, release approaches, and risk mitigation.
- Support resolution of failed changes and release-related incidents, driving learning and continuous improvement.
- Ensure accurate records and evidence are maintained across ITSM and delivery tooling to support audit and reporting needs.
- Contribute to improving change success rates, release quality, and reduction of service disruption.
About you
- Experience in IT Service Management, with strong knowledge of Change and Release Management (ITIL aligned).
- Understanding of CI/CD pipelines, deployment tooling, and automated release practices.
- Experience working across hybrid environments (heritage, cloud, and third-party platforms).
- Ability to interpret and apply automated controls and delivery evidence within governance frameworks.
- Strong coordination and stakeholder management skills across technical and non-technical teams.
- Experience supporting incident resolution, post-implementation review, and continuous improvement.
- Analytical mindset with the ability to balance delivery pace, risk, and service stability.
Interview process
2 stage interview process – Initial call | Competency & Scenario based questions.
Working Schedule
This role is based in Bristol head office, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. We have returned to the office 3 days a week.
Why us?
Here at HL, we’re the UK’s number 1 investment platform for private investors, based in Bristol. For more than 40 years we’ve helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Health screening programme
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
* dependant on role level
** only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis – please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
Skills Required
- Experience in IT Service Management with strong knowledge of Change and Release Management (ITIL aligned).
- Understanding of CI/CD pipelines, deployment tooling, and automated release practices.
- Experience working across hybrid environments (heritage, cloud, and third-party platforms).
- Ability to interpret and apply automated controls and delivery evidence within governance frameworks.
- Strong coordination and stakeholder management skills across technical and non-technical teams.
- Experience supporting incident resolution, post-implementation review, and continuous improvement.
- Analytical mindset with ability to balance delivery pace, risk, and service stability.
What We Do
We’re the UK’s number 1 investment platform for private investors, based in Bristol, where we now employ over 1,700 people. For more than 40 years we’ve helped investors save time, tax and money on their investments. Today we're trusted by over 1.7 million clients. Our service allows clients to bring all their ISAs, pensions, SIPPS, and savings into one easy to manage place, allowing them to be in control.
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