Change Planner

Reports to: Senior Manager

Location: London - Heathrow

Contract Type: Permanent

Introduction to role

Vanderlande is the global leader in baggage handling systems for airports as well as warehouse, parcel and post systems and is growing significantly. The successful candidate will have the responsibility of planning, vetting and communicating all changes taking place within the London Heathrow Airport, baggage handling systems.

Role Responsibilities

Your responsibilities and activities will include:

• To provide effective and efficient management of all requested changes for Baggage services at LHR for all stakeholders through the administration of the Look Ahead Schedule, both short term and long term
• To process all Authorisation To Proceed submissions, checking they completed accurately and are within agreed lead time, tracking the approval progress and respond to queries
   
• Maintain and improve stakeholder communication regarding planned change activities and understanding the requirements and impact of future changes. Represent and communicate changes through the distribution of the Look Ahead Schedule, ATP Tracker and by chairing the weekly round table discussion
   
• Providing a central consistent point of contact for all suppliers and stakeholders (internal and external) to engage with regarding changes scheduled or to be scheduled with the LHR BHS
   
• Identify clashes where activities cannot co-exist due to system requirements/impact. Build a repository of information and work to develop systems and procedures to help improve the service delivered through the reduction in failed/rolled back activities
   
• Capture, plan and deliver against customer requirements to make modifications to the BHS delivered by Vanderlande within LHR through the CCB forum
   
• Identify and report on activities that may compromise a safe working environment within the LHR BHS

Role Qualification and Skills

• The candidate must demonstrate good organisational and planning skills, demonstrate an ability to work to deadlines and prioritise effectively
• The candidate must be customer focused & demonstrate initiative to determine the correct people to engage/communicate with.
• The candidate must have good data entry skills
• The candidate must demonstrate exceptional communication skills both written and verbal
• Confidence/experience of presenting/chairing meetings/conference calls.
• Ability to learn and adapt to new environments.
• Excellent attention to detail
• Good understanding of Microsoft Office – Excel and Outlook specifically.
• Understanding/Experience of ITIL Change Management
• Document management tooling/process
• Be proactive with the ability to work well in a team

What we offer

• 28 days annual leave (excluding public holidays)

• Bupa Medical Cover
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
• A challenging work environment with lots of opportunities of career progression.
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.