※こちらのポジションは関東地区のお客様先常駐型のポジションとなります。This position is required to work in a client site in greater Tokyo area.
1. Primary Function
Enterprise Lab-wide Services are complex, dynamic, and continuously evolving. Managing changes effectively is a critical driver of program success for customers.
The Enterprise Program Change Manager is responsible for ensuring that customer programs have a robust, systematic process to define, execute, and report on changes throughout the lifecycle of the program. The role actively contributes to the development of customer change workflows and executes change requests across all relevant systems.
2. Key Responsibilities
Change Management Execution
- Receive, process, and execute program change requests in a timely manner
- Perform operational clarifications with relevant stakeholders as required
- Engage third-party vendors (3PP) in change request activities
- Accurately document all information related to change requests
- Track, monitor, and report status of individual change requests
Stakeholder Communication
- Communicate change status to internal and external stakeholders
- Prepare regular reports on changes and program impact
- Facilitate communication across business, technical, and operational stakeholders
Program and Commercial Support
- Support internal commercial processes related to program changes
- Perform financial reconciliation with customer stakeholders (Advanced level)
- Analyze and report on program impact resulting from changes
3. Role Levels and Responsibilities
- Execute defined change processes
- Ensure change requests are received, processed, and executed in a timely manner
- Perform operational clarifications with stakeholders
- Engage 3PP vendors in change activities
- Record and track all change-related information
- Report status of change requests
- Facilitate regular communication with stakeholders on change status
- Perform financial reconciliation with customer stakeholders
- Support internal commercial processes related to program changes
- Prepare regular internal and customer reports on changes and impact
Minimum Requirements
- Bachelor’s degree or equivalent training in data management, operations management, or a technical field
- 1–2 years of industry experience for Representative level
- 3–5 years of industry experience for Advanced level
- Strong business-level communication skills (written and verbal) in local language
Desired Skills and Knowledge
Experience & Functional Skills
- Strong program or project management capabilities
- Experience in stakeholder engagement and management
- Strong data management and manipulation skills
- Experience in laboratory or regulated environments is advantageous but not required
Interpersonal Skills
- Strong interpersonal skills with the ability to build effective working relationships
- Excellent customer communication and management skills
- Strong business, technical, and operational communication skills
- Effective conflict resolution and management skills
Technical & Process Skills
- Process development, control, and execution capabilities
- Strong understanding of change management methodologies and workflows
- Knowledge of continuous improvement methodologies (Lean, Six Sigma, PRINCE2, etc.)
Situational Competencies
- Ability to assess situations and determine appropriate actions
- Strong focus on customer success and outcomes
- Solution-oriented mindset
- Demonstrates initiative and ownership when required
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 100% of the TimeShift: DayDuration: No End DateJob Function: Customer ServiceSkills Required
- Bachelor's or Master's degree or equivalent
- Post-graduate degree, certification and/or license (may be required)
- At least 4+ years relevant experience
- Ability to read/write in one or more languages (may be required)
- Experience providing pre-sales and/or post-sales consulting and managing order-to-installation processes
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
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