Change Manager

The ESA V program within Leidos Digital Modernization Sector is looking for a Change Manager to work in the Law Enforcement and Litigation Portfolio. In this portfolio, Leidos provides various IT services, engineering, and technical support for customers primarily within the Department of Justice. Support includes managed IT services, managed service desk (Tier 1), deskside support (Tier 2), workstation and server engineering and maintenance, security, managed print services, ITSM, infrastructure, Agile development, and end user support to name a few. We are looking for a Change Manager to provide leadership and oversight in ensuring that system changes are well coordinated, documented, and executed.

The Change Manager is responsible for ensuring that all system changes are planned, validated and released with reliability, scalability, supportability and security across our cloud based and physical environments. The successful candidate shall evolve the change process by innovating automated methods of discovering, logging and delivering change while reducing risks and improving stability. And relentlessly pursue opportunities to advance our operational effectiveness and increase customer satisfaction. The Change Manager will collaborate with members of our team, with the customer, and with other service providers who also support the customer.

What You'll Get to Do:
The successful Change Manager shall: 

• Lead the ITIL execution of Change Management within the program.

• Work directly with the operations managers to direct daily 24/7 operations; enforcing priorities, monitoring and analyzing operational effectiveness metrics and ensuring problems are identified and solved quickly and efficiently.

• Oversee the production pipeline and ensure deployments minimize downtime to end users and customers

• Works collaboratively with technology teams involved in the release process to ensure compliance with defined SLA’s.

• Define and implement measures of change management performance, producing and presenting regular management analysis and reports.

• Consolidate and harmonize global change management process in assurance of consistent execution across varied teams

• Evolve the change process by innovating automated methods for ways of discovering, logging and delivering change while reducing risks and improving stability.

• Foster a culture that leverages metrics to make informed decisions and guide change.

• Provide support to project teams in configuring and base-lining project items.

• Prepare configuration documentations and maintain Configuration Management (CM) databases.

• Review and recommend improvements to existing CM processes.

• Maintain data quality, integrity and security of CM database.

• Develop security guidelines to avoid unauthorized damage or usage of project items

• Work with configuration teams in development and enhancement of CM tools.

• Assist in management, maintenance and automating of CM tools.

Requirement Qualifications:

• BA degree and 4 – 8 years of prior relevant experience or Masters with 2 – 6 years of prior relevant experience. Experience may be considered in lieu of degree.

• Demonstrated experience leading Change management for a complex IT solutions on a large Program (200M+).

• 6+ years of Change Management leadership supporting large and complex 24x7 environments.

• Minimum of 2 years in the implementation of cloud technologies.

• Experience working with large distributed teams required.

• Practical experience with ITIL required; lean and agile methodologies.

• Demonstrated experience working with and briefing very high level customer execs, Leidos execs, and community stakeholders on project status and strategy for evolution.  

• Demonstrated experience using and managing a variety of open source technologies and cloud services.

• Must be a US Citizen

• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 12+ weeks (quicker for candidates who have current clearance).

These Qualifications Would be Nice to Have:

• Master's degree from an accredited college or university in computer science or related field.

• Past experience with federal law enforcement customers

• Past Experience with ServiceNow

Original Posting Date:2025-02-05

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $72,150.00 - $130,425.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.