Change Manager At Primark
As Change Manager, you will lead the successful delivery of organisational change across key transformation initiatives, ensuring employees are ready, engaged and equipped to adopt new processes, systems and ways of working. Working closely with business and project stakeholders, you will develop and execute change strategies that drive adoption, minimise disruption and deliver sustainable business outcomes
Job DescriptionWhat you'll do
- Lead the planning and delivery of end-to-end change management activities across programmes and projects.
- Develop change strategies including impact assessments, stakeholder analysis, communications, training and readiness plans.
- Partner with business stakeholders to understand change impacts, organisational readiness and adoption requirements.
- Deliver engagement and adoption activities to drive successful uptake of new processes, systems and ways of working.
- Manage change risks, issues and dependencies while providing clear reporting on readiness and adoption metrics.
- Support go-lives, hypercare and transition to BAU, ensuring sustainable and measurable business outcomes.
What you'll bring
- 5+ years' experience in Change Management, Transformation or Organisational Change roles.
- Proven experience delivering change across multiple projects or medium-sized programmes.
- Strong background in change impact assessments, stakeholder management, communications and training planning.
- Knowledge of structured change and project delivery methodologies such as Agile and Waterfall.
- Excellent communication, facilitation and stakeholder engagement skills across all levels of an organisation.
- Ability to measure readiness, adoption and benefits, translating insights into actionable change plans.
About Primark
Primark was founded on a mission that everyone deserves to look and feel good – without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shopper’s trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends – all at unbeatable prices.
Primark is built on a belief and passion for physical stores – helping to bring high streets and retail centres to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes.
Skills Required
- 5+ years of experience in Change Management, Transformation, or Organisational Change roles
- Experience delivering change across multiple projects or medium-sized programmes
- Experience with change impact assessments, stakeholder management, communications, and training planning
- Knowledge of structured change and project delivery methodologies, including Agile and Waterfall
- Excellent communication, facilitation, and stakeholder engagement skills across all organizational levels
- Ability to measure readiness, adoption, and benefits and translate insights into actionable change plans
Primark Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Primark and has not been reviewed or approved by Primark.
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Fair & Transparent Compensation — Pay is often characterized as fair or good compared to similar retail roles, and overtime availability can improve take-home earnings. Recent UK minimum-rate increases and the removal of age-related pay tiers reinforce a sense of improving pay fairness.
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Leave & Time Off Breadth — Paid time off stands out as comparatively strong for retail, with full-time roles described as having notably generous PTO alongside sick time and paid holidays. This breadth can increase the overall value of the compensation package beyond hourly wages.
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Parental & Family Support — Enhanced maternity, paternity, adoption, and surrogacy payments are positioned as meaningful additions to the rewards package. Ongoing colleague discounts and family-oriented support contribute to a more rounded benefits offering.
Primark Insights
What We Do
Primark is an international fashion retailer employing more than 80,000 colleagues across 17 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to provide affordable choices for everyone, from great quality everyday essentials to stand-out style across women’s, men’s and kids, as well as beauty, homeware and accessories. With a focus on creating great retail experiences, Primark has over 440 stores globally and continues to expand with the aim of reaching 530 stores by the end of 2026. Primark is working to make more sustainable fashion affordable for everyone through its Primark Cares strategy, a multi-year programme that focuses on giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes. As part of this, Primark unveiled nine commitments it is working to achieve by 2030. These commitments include making all of its clothes from recycled or more sustainably sourced materials by 2030, halving carbon emissions across its value chain and pursuing a living wage for workers in its supply chain.
