About this opportunity
Join our dynamic Telecom Operations team as a Change Manager, responsible for maintaining the integrity, performance, and availability of telecom networks (RAN, Core, Transmission, IP). You'll lead the Change Advisory Board (CAB), oversee network change processes, and ensure compliance with ITIL standards, Ericsson policies, and customer SLAs.
What you will do:
• Lead CAB and CCB: Manage CAB meetings, approve network changes, and handle critical/emergency decisions.• Assess Change Impact: Analyze service and KPI impact (e.g., latency, call drop) of planned changes; mitigate risks during rollouts.• Process & Compliance: Ensure proper documentation, audit readiness, and alignment with SOPs using ITSM tools (ServiceNow, Remedy).• Reporting & Automation: Deliver post-change reports and support automation via Excel, Python, or BI tools.• Cross-Functional Coordination: Work with engineering, GNOC, MSIP, field ops, and vendors (Ericsson, Nokia, Huawei, Cisco).• Security Compliance: Enforce network security policies and support ISO 27001/NIST-aligned practices.
The skills you bring:
• Education: Bachelor's in Electronics, Telecom, or Computer Engineering.• Experience: 3-5 years in network operations/change management; exposure to OSS/BSS, NFV is a plus.• Certifications: ITIL Foundation (mandatory); CCNA, JNCIA, or Ericsson training preferred.• Technical Skills: Strong telecom network knowledge, ITSM tools, protocols (IP, SNMP, SIP), and BI/reporting proficiency.• Soft Skills: Effective communicator in English/Hindi, strong leadership, and decision-making in high-stakes situations.
"All academic credentials must be from recognized and accredited institutions and are further subject to verification."
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786072
Skills Required
- Bachelor's degree in Electronics, Telecom, or Computer Engineering
- 5-10 years of experience in network operations or change management
- ITIL Foundation certification
- Strong telecom network knowledge
- Experience with ITSM tools such as ServiceNow and Remedy
- Knowledge of IP, SNMP, and SIP protocols
- BI and reporting proficiency
- Effective communication in English and Hindi
- Strong leadership and decision-making skills
- CCNA, JNCIA, or Ericsson training
- Exposure to OSS/BSS and NFV
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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