Change Management Specialist

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

At Intact, change management is much more than just a process; it's a fundamental pillar of our success and ongoing adaptation in a constantly evolving world. It represents our commitment to accompany our teams and partners through transformations, while minimizing disruptions and maximizing growth opportunities. As a Change Management Specialist, you will play a key role in facilitating smooth transitions, optimizing performance and enhancing the employee experience. Join us as we shape the future with resilience and innovation, and turn every change into an opportunity for progress.

For us, change management is :

The essential lever for fully achieving each project's objectives and embracing organizational and technological change.

A perpetual journey that continues long after launch day.

Innovative strategies to meet diverse needs and adaptability.

Active listening mechanisms to capture stakeholder voices and refine our action plan in real time.

Responsibilities :

• Development of change strategies: Develop and implement innovative change management strategies that will ensure the adoption of new behaviors and tools to achieve organizational strategy and project objectives.

• Impact analysis: Conduct impact analyses to understand the effects of changes on different stakeholders and existing processes.

• Stakeholder management: Identify the various issues for stakeholders, and draw up plans to meet their particular needs. Survey them during the project and after delivery to adjust actions required.

• Communication: In collaboration with the communications team, design and execute clear and effective communication plans to inform and engage employees at all levels of the organization.

• Training and support: Identify training needs, develop a training plan in collaboration with the project team and the training team. Coordinate the development of training content.

• Ongoing support: Set up performance indicators and monitoring tools to assess the effectiveness of change management strategies and the adoption of tools and processes. Identify and address resistance to change, developing solutions to overcome obstacles and encourage a culture of flexibility and adaptability.

Job requirements

• University degree in management, human resources, organizational psychology or related field.

• Certification in change management (e.g. PROSCI)

• Minimum of 10 years' experience in change management, preferably in an HR systems transformation and implementation context.

Skills :

• Ability to influence and collaborate with stakeholders at all levels of the organization.

• Verbal and written communication skills (English and French)

• Proven experience in designing and implementing training and communication programs.

• Strong analytical skills to conduct impact analyses measure adoption.

• Ability to manage several projects simultaneously in a dynamic environment.

• Excellent problem-solving skills.

• Ability to work under pressure and meet deadlines.

• Team spirit and ability to work independently.

• Highly adaptable and flexible.

• Bilingualism required.- Need to interact on a regular basis with colleagues across the country.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.