Job Title
Change Management SpecialistPay Rate Min to Mid Range
$62,892.00 - $75,468.00Time Type
Full timeSummary
Duties and Responsibilities:
Applies a structured change management approach, using proven and effective communication strategies
Works with BCSO leadership to develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change
Works with BCSO leadership to identify potential people-side risks and anticipated points of resistance, and develop specific communications strategies and tactics to mitigate or address the concerns
Helps BCSO employees understand all the issues surrounding change activities
Develops actionable and targeted plans, and when appropriate, includes sponsor roadmaps, coaching plans, training plans and resistance management plans
Supports the execution of plans by employee-facing managers and business leaders by providing key messages and talking points
Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes
Works with BCSO Leadership to identify resistance and performance gaps, and works to develop and implements corrective communications
Creates and enables reinforcement mechanisms and celebrations of success
Performs other duties as assigned
Minimum Qualifications:
Graduation from an accredited college or university with a Bachelor's Degree in Journalism, Marketing, Public Affairs, Public Relations, Human Resources, or Business Administration with five (5) years of progressive professional experience with business, media relations, or human resources, plus three (3) years relevant experience in Change Management; or a combination of education and experience
Knowledge of how people move through change and the change process; knowledge of media relations and marketing communications
Exceptional communication skills—both written and verbal; excellent active listening skills; good problem solving and root cause identification skills; and skill in creating and presenting presentations and communications sensitive to a diverse audience’s needs
Ability to develop change management tactics to help shift mindset, behaviors, and achieve results through program activities, communication and leadership messages; ability to influence others and move toward a common vision and goal; ability to be a team player and be able to work with and through others; ability to establish and maintain effective working relationships with co-workers, other County employees, and Department/Division Heads
Must have a valid driver’s license
Must secure and maintain a favorable background investigation and clearance
Must clear a pre-employment physical and a pre-employment drug screen test
May be required to work more than 40 hours during the workweek
Working With Bexar County
Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.
Employee Benefits | Bexar County, TX - Official Website
Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.
We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- Bachelor's degree in Journalism, Marketing, Public Affairs, Public Relations, Human Resources, or Business Administration, or an equivalent combination of education and experience
- Five years of progressive professional experience in business, media relations, or human resources, plus three years of relevant change management experience, or an equivalent combination of education and experience
- Knowledge of how people move through change and the change process
- Knowledge of media relations and marketing communications
- Exceptional written and verbal communication skills
- Excellent active listening, problem-solving, and root-cause identification skills
- Ability to create and present communications and presentations for diverse audiences
- Ability to develop change management tactics that shift mindsets and behaviors
- Ability to influence others and work toward a common vision and goal
- Ability to work collaboratively and establish effective relationships with employees, department heads, and division heads
- Valid driver's license
- Ability to secure and maintain a favorable background investigation and clearance
- Ability to pass a pre-employment physical examination and drug screening
- Ability to work more than 40 hours during the workweek when required
What We Do
Bexar County is a government entity in Texas, serving as the 4th largest county in the state and the 16th largest nationally. It provides administrative governance and essential public services to a rapidly growing population of over two million residents in South Texas.
