Change Management Specialist

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026. Learn more at shn.ca

Job Description:

Reporting to the Senior Manager, Provincial Digital Services Delivery, the successful candidate will support the implementation and adoption of provincial digital tools and services. The role supports Scarborough Health Network’s leadership responsibilities within the Central East Local Delivery Group (CE LDG), ensuring alignment with Ontario Health directives and provincial digital health priorities. As the lead organization, the LDG will coordinate the provincial digital health strategy by providing digital supports and services to a set of other LDG member organizations within their catchment area such as:

• Scarborough Health Network

• Lakeridge Health

• Peterborough Regional Health Centre

• Campbellford Memorial Hospital

• Haliburton Highlands Health Services

• Ross Memorial Hospital

• Northumberland Hills Hospital

The Change Management Specialist will play a key role in the successful implementation and adoption of provincial digital services. The Change Management Specialist will work to establish/grow stakeholders’ awareness of the system benefits of provincial digital tools (such as eReferral) and will support meaningful participation to ensure the local needs of clinicians and patients are incorporated into both the process and system design. The individual selected will develop and nurture relationships with clinicians and administrative staff to understand their needs and provide support in developing, implementing, and on-going operation of the eReferral solution in their practice.

Responsibilities:

• Support stakeholder outreach and engagement activities with primary care physicians and specialists, related to provincial digital tools spread and onboarding in central east region of Ontario Health east

• Works closely with SHN LDG and Ontario Health East Region deployment team to apply a structured change management approach and methodology to support provincial digital services adoption

• Develop and deliver structured presentations to increase awareness of provincial digital services activities and value-add to the system

• Provide on-job support and formal training to primary care clinicians, specialists, and their support staff as needed

• Work with the Project Manager(s) to collaborate with clinicians and organizations to identify, develop, and implement new business process strategies and objectives to incorporate provincial digital tools into their local environments

• Support the Ontario Health Patients Before Paperwork program and Central East LDG to develop customized readiness, on-boarding, and learning materials for local clinicians and organizations as needed

• Support management with stakeholder engagement activities, onboardings, OHT engagements, to support adoption and alignment across hospital departments.

• Identify potential risks, points of resistance, performance gaps and develop appropriate mitigation activities

• Support data & analysis efforts, reporting requirements, and documenting lessons learned with the project team.

• Create and enable reinforcement mechanisms and celebrations of successes

Requirements:

• Completion of post-secondary education (Degree or Diploma) in Health Sciences or Business Administration, or Health Informatics.

• Minimum 3 years experience in healthcare, digital health, or information technology management roles.  

• Experience demonstrating project management and change management principles through the delivery of digital health assets.

• Previous experience with enabling technologies and digital health an asset

• Experience implementing eReferral digital tools and working with EMR’s and/or HIS is an asset (Ocean eReferral, Accuro, OscarPro, PS Suite, Epic preferred).  

• Proven understanding of clinical processes in primary care and specialist care

• Demonstrated ability in delivering training for primary care and specialists on the use of digital health technologies

• Strong stakeholder engagement, communication, and relationship management skill

• Skilled at challenging accepted ideas and practices to promote consideration of alternate approaches

• Advanced analytical, problem-solving, and decision-making skills, with the ability to operate in complex and ambiguous environments.

• Thrives working in dynamic environment supporting large-scale, multi-site digital health or technology transformation initiatives.

• Knowledge of the Ontario health care system and its institution

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Learn more about our exciting opportunities by following SHNCareers on Twitter and on Instagram.

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. 

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values. 

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Learn more about our exciting opportunities by following SHNCareers on Instagram, Twitter, and Facebook.