Change Management Specialist (IT) - Pittsburgh, PA

Primary Office Location:

30 Isabella Street. Pittsburgh, Pennsylvania. 15212.

Join our team. Make a difference - for us and for your future.

At First National Bank, we value related, relevant experience and what you've accomplished in your career. For this position, we will accept four (4) years of commensurate experience in lieu of the education requirement below.

Position Title: Change Management Specialist

Business Unit: Technology

Reports to: Director of Service Quality

Position Overview:

The Change Management Spcialist ensures all modifications to production systems are implemented according to corporate and regulatory standards. This position is responsible for reviewing, administering, and implementing change management processes and procedures and for assessing change management needs.

Primary Responsibilities:

Rigorously reviews all planned changes to production environments, certifies adequacy of pre-implementation testing, verifies completion of changes, and assesses outcomes.

Develops, implements, and maintains change management policies, procedures, and associated training plans in line with ITIL standards, guides the organization toward change process maturity.

Leads change control meetings, participates in daily IT Operations calls as change management SME.

Creates metrics and reports team performance to IT management. Embraces a mindset of continuous improvement.

Trains IT team and LOBs on change policy, drives adoption and compliance.

Minimizes risk to corporate reputation through proactive identification of gaps in testing or change process.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

BA or BS

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

5

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent project management skills

Detail-oriented

Ability to work and multi-task in a fast paced environment

Excellent customer service skills

Excellent organizational, analytical and interpersonal skills

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of FNB not to discriminate against any employee or applicant for employment because of his or her race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or status as a protected veteran. FNB provides all applicants and employees a discrimination and harassment free workplace.