Change Management - Principal Associate

About the Role:

Position title : Change Management Senior Associate

Location : Gurgaon, India

Shift Timings : 12PM- 9 PM

Department overview:

Change Management is a department of Operational Excellence, which sits under Operations and Customer Services umbrella of OSTTRA (a S&P Global and Chicago Mercantile Exchange Group JV). This department is responsible for working on business transformation projects emanating from Operations and Customer Service & Success team. Key KPIs of this team include delivering projects related to operations efficiency, reduced C/I ratio, cost saves, enhancing customer experience thereby increasing the NPS, enhancing STP in the post trade business thereby going towards "low touch", streamlining various business processes within OSTTRA for a unified next generation operations strategy, addressing risk mitigation and regulatory projects coming from financial services post trade industry.

The day-to-day responsibilities of this team include collaborating with the various Operations functions within OSTTRA to identify improvement opportunities related to people, process and tools. The team is responsible for conducting business process analysis, identifying gaps and improvements, gathering requirements for change, researching comparative solutions, performing benefits assessment and prioritizing delivery based on enhanced customer experience, decreased costs and minimized risk.

Operational excellence / business transformation professionals work in a fast-paced environment where the main objective is to execute prioritised projects of Operational excellence/ business transformation, with minimal handholding, and ensure realisation of benefits linked to the department KPIs with extreme sense of urgency and attention to detail.

Position summary:

Seeking a self-driven individual with strong problem-solving ability, logical and analytical bent of mind, who has experience of delivering business transformation projects. Candidate should have knowledge of Investment banking, financial services domain especially in the post trade side. Awareness of trade life cycles for asset classes like FX & Securities would be beneficial.

Added to this, knowledge and working experience of implementing Operational excellence and business transformation principles like Lean, Six sigma, Kaizen, Agile etc would be an added advantage.

Exceptional communication skills, both verbal and written are a must.

The successful candidate will be part of the Change Management team (which is part of Operations Excellence) managing change within the OSTTRA's FX & Securities Pillar for the Operations teams.

Duties & accountabilities:

• Analyse new project requirements with product and business analysis teams
• Review business requirements, functional requirements, JIRA stories and any other supporting materials
• Produce project assessments and estimates to review with Operations Management
• Partner with Operations and Application Support teams through project lifecycle
• Develop change plans to support project implementation
• Oversee and track task execution
• Define operational processes required to support functionality both pre and post go live
• Create process documentation and supporting material as required Oversee and track task execution
• Identify risks and produce mitigation plans where necessary

Business competencies

Education and experience

• Bachelors/ Masters Degree in Engineering, Science, Computers or Management stream
• 10-13 years of financial services/ capital markets experience. Experience in post trade side will be a plus
• Prior Business Analysis (tech or business side) background is preferred
• Ability to partner with stakeholders across multiple teams and regions
• Ability to work independently with little guidance
• Strong analytical skills and ability to think laterally to provide innovative solutions to problems, understands the ‘why’
• Excellent communication skills with the ability to explain complex issues easily
• Highly organised with ability to plan and oversee execution of tasks
• Process oriented with a focus on operational efficiency
• Produce high standard of documentation
• Proficient in MS Office applications. Experience with Visio a plus.
• A positive can-do attitude and demonstrates a flexible approach when projects change direction at short notice
• Proactive and solutions-oriented problem solver
• Strong Operations background
• Knowledge of post trade workflows highly desired

Commercial awareness

• Understanding of Osttra's commitment to providing exceptional customer service
• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
• Identifies opportunities to drive change in business and implementation processes to realize productivity, risk, commercial and time to market opportunities.

Management requirements

• Experience of working in remote teams is preferred

Personal competencies

Personal impact

• Candidate must be client focused and possess strong problem-solving skills with the ability to learn new concepts and applications quickly
• Ability to work effectively in a very fast paced environment
• Flexible and able to adapt to change
• Self-Starter who can work independently with minimal supervision
• Must be able to drive consensus driven change across a global organization at varied levels

Communication

• Effective interpersonal, written, and verbal communication skills required
• Ability to explain complex ideas in a simple way

Teamwork

• Ability to work as part of a team is critical to success, not just regionally but with global team members

Company overview

OSTTRA, a S&P Global and Chicago Mercantile Exchange Group joint venture, is a combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes, and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.Our company brings together people, processes, and networks to solve the markets’ most challenging problems. Innovating, integrating, and optimising the post-trade workflow – we are positively shaping the way the community works forever.

About OSTTRA
Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

 With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. 
Learn more at www.osttra.com.

What’s In It For You?

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)