Location: Springfield (hybrid)
The Opportunity
As an Operations Change Management Practitioner, you will play a critical role in enabling successful adoption of complex, operation-wide change initiatives. You will partner with senior leaders and cross-functional teams to assess, design, and deliver change strategies that drive measurable business outcomes and sustain long-term impact.
This role applies structured change management, continuous improvement practices, and data-driven insights to accelerate adoption, build organizational capability to enable Operations to effectively adopt change.
You will coach all levels of leadership ensuring they have the right information, tools and forums to lead their teams through change.
The Team
The Operations Implementation Support, Readiness & Communication team partners across Operations to execute critical initiatives, prepare employees for change, and improve delivery outcomes. The team combines business, technology, readiness, and communications expertise to keep advisors and customers at the center of execution ensuring the successful execution of strategic goals.
The Impact
In this role, you will lead large-scale, highly complex change efforts that shape how the Operations organization operates in collaboration with Advisors & Clients-ensuring initiatives are adopted, sustained, and deliver intended value.
You will be responsible for but not limited to:
- Influencing senior leadership decision-making.
- Driving consistent Operations change practices.
- Strengthening organizational change capability and leadership effectiveness.
- Delivering measurable outcomes tied to adoption, proficiency, and sustained business impact.
- Developing and implementing a comprehensive change leadership strategy, ensuring alignment with business objectives and Operations' strategic goals.
- Influencing and coaching senior leaders and managers to become effective change sponsors, empowering them to lead teams through transformation.
- Designing and delivering compelling communication and engagement plans that drive adoption, minimize resistance, and foster trust throughout the organization.
- Defining and tracking clear metrics for change effectiveness and sustainability, reporting on progress and outcomes to drive continuous improvement.
- Developing comprehensive toolkits and structuring training initiatives to ensure consistent, high-quality leadership development in change management across the organization.
- Coordinating all aspects of change management support, ensuring every initiative is executed with excellence and care.
- Partnering with other change practitioners across the enterprise to share best practices and learnings.
The Minimum Qualifications
- Bachelor's degree
- 5+ years of change management experience leading complex, cross-functional or enterprise initiatives.
- 2+ years of experience applying structured change methodologies across stakeholder analysis, impact assessments, readiness planning, adoption, resistance management, sustainment, and change metric development.
- 2+ years of experience defining, tracking, and reporting on adoption, readiness, proficiency, resistance, and sustainment metrics to measure change effectiveness and business outcomes.
- 2+ years of experience coaching leaders and managers to serve as effective change sponsors and champions of organizational transformation.
The Ideal Qualifications
- 8+ years of change management experience leading complex, cross-functional or enterprise initiatives.including Change management certification, such as Prosci/ADKAR, CCMP, or equivalent CM certification.
- Strong executive storytelling, facilitation, negotiation, and relationship-building skills.
- Experience advising senior leaders and influencing complex stakeholder groups.
- Ability to use change metrics and insights to improve adoption, readiness, and sustainment.
- Familiarity with multiple methodologies, including ADKAR, Kotter, Lean, Agile, or continuous improvement.
- Ability to identify root causes, anticipate resistance, and develop mitigation strategies.
- Experience using generative AI or other tools to improve change execution, personalization, and efficiency.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes.
- A collaborative environment where perspectives are welcomed.
- Access to learning, development, and internal networks that support continuous growth and skill-building over time.
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization.
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset.
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $97,600-$128,100
Skills Required
- Bachelor's degree
- 5+ years of change management experience leading complex, cross-functional or enterprise initiatives
- Change management certification such as Prosci/ADKAR, CCMP, or equivalent
- 2+ years applying structured change methodologies across stakeholder analysis, impact assessments, readiness planning, adoption, resistance management, sustainment, and change metric development
- 2+ years defining, tracking, and reporting adoption, readiness, proficiency, resistance, and sustainment metrics
- 2+ years coaching leaders and managers to serve as effective change sponsors and champions of organizational transformation
- Experience advising senior leaders and influencing complex stakeholder groups
- Strong executive storytelling, facilitation, negotiation, and relationship-building skills
- Ability to use change metrics and insights to improve adoption, readiness, and sustainment
- Familiarity with ADKAR, Kotter, Lean, Agile, or continuous improvement methodologies
- Ability to identify root causes, anticipate resistance, and develop mitigation strategies
- Experience using generative AI or other tools to improve change execution, personalization, and efficiency
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
MassMutual Insights
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.



