Change Management Intermediate

Department: Implementation / Delivery

Salary: Market related

Company Description:

Boxfusion is a proudly South African technology company with over 16 years of innovation in government digital transformation. We are driven by a singular purpose: to improve people's lives by building software that changes how government works. From our award-winning SmartGov platform to our open-source Shesha framework and AgriTech innovations, our solutions touch millions of South African citizens daily. Our people are the engine behind this mission, and we invest in their growth, curiosity and impact.

Overview:
The Change Management Intermediate is responsible for planning, facilitating and executing change management activities that minimise employee resistance and maximise employee engagement and adoption, ensuring that change programs are supported and integrated smoothly for all systems implemented for all our clients.

Key responsibilities:

• Develop, manage and deliver change management strategies & plans based on a situational awareness of the change that will be brought about through moving from paper-based systems to automated systems and the groups (client) being impacted by the change.

• Undertake impact assessments on Tools & Technology, Structure & Operations, and Capability & Culture and identify relevant stakeholders to understand the extent of change occurring and to guide and support the change approach to all clients.

• Analyse the client’s current culture and appetite for transition to automated systems.

• Identify potential roadblocks and develop strategies to prevent client business disruption whilst the systems are implemented.

• Develop and coordinate the communications plans and schedule alongside project managers to deliver appropriate, accurate, timely, targeted and relevant communications regarding the change to automated systems to impacted stakeholders.

• Work with other roles/functions within the organisation (e.g. internal communications, workforce capability, project team) to deliver effective change activities to engage and prepare impacted staff for the change.

• Work with the leaders, PMs and Heads of Technology from ITC, and impacted areas to understand the culture of the organisation and impacted area/s.

• Within the scope of the change program, work with the project affected leadership team & Divisional manager Corp Transformation and Technology to ensure the structure, people, processes, partnerships, information and technology of the impacted area support the successful implementation of the program.

• Ensure leadership and stakeholder alignment to the program / project vision, goals and objectives.

• Building a community of “change champions” or advocates across different business units.

• Bridging the gap between technical/IT teams, HR, and general staff.

• Develop a strategy and plan for a change program that enables staff to learn the required new skills, knowledge and abilities to transition smoothly from the old way of working to the ‘new’.

• Support leaders in successfully managing and delivering the change and training initiatives.

• Creating actionable, clear messaging to keep all employees informed and aligned on why the change is happening.

• Organising training programs and resources to ensure staff have the skills required for the new system or process.

• Actively listening to staff concerns and coaching managers on how to support their teams during uncertain times.

• Review and monitor the effectiveness of the change management strategies / plans and associated activities; conduct and evaluate change readiness assessments on impacted staff and revise change management plans as required.

• Pinpointing where and why users are resisting the transition at the process, technology, or individual level.

• Actively listening to staff concerns and coaching managers on how to support their teams during uncertain times.

• Identifying objectives, designing data collection methods, establishing baseline targets, executing analysis, and reporting findings. The specific metrics and processes you use will depend heavily on whether you are evaluating software/AI models, business projects, or user experiences.

Qualifications & Experience:
Minimum Requirements:

• Minimum requirement in Business Administration, Organisational Development, Human Resources, Communications, or Psychology.

• Equivalent years of hands-on experience in project delivery, internal communications, or HR in lieu of a specific degree

• 3 to 5 years direct or closely related experience leading or supporting change initiatives, business process updates, or organisational transformations.

• Proven ability to build communication plans, execute stakeholder impact analyses, and monitor adoption metrics.

Core Skills

• Quality and completeness of user stories and requirements documentation

• Contribution to backlog refinement and readiness

• Ability to support discovery and testing activities

• Accuracy of research and insights produced

Technical Skills

• Model Application: Practical execution of frameworks like Prosci’s ADKAR, Kotter’s 8-Step Process, or Lewin’s Change Management Model.

• Impact & Readiness Assessment: Designing surveys and conducting evaluations to establish adoption baselines.

• Design Artwork – proficiency in CANVA or FIGMA

• Project Management Alignment

• Analytics & Measurement

• Digital & Operational Literacy – extensive proficiency in all technical communication in Word (draft documents; PowerPoint Presentations; Artwork; Excel; Access etc.)

Behavioural Skills

• Analytical thinking

• Problem-solving capability

• Attention to detail

• Effective communication skills

• Stakeholder management

• Client service orientation

• Accountability and ownership

• Planning and organisational skills

• Team collaboration

• Adaptability and continuous learning

• Stakeholder Influence & Relationship Building

• Facilitation & Coaching

• Adaptability & Tolerance for Ambiguity

• Strategic Communication

Application Process:
We know a CV doesn’t tell the full story, so our process includes a short set of practical assessments to better understand your strengths and fit for this role. You can expect assessments covering:

• Critical Thinking

• Verbal Reasoning

• Change Management

• Communication (Intermediate)

• Big 5 (OCEAN) Personality Test

Total estimated time: ±50 minutes

Please ensure you complete assessments in one sitting using a stable internet connection.

Link to assessments: https://app.testgorilla.com/s/9q3w3awo

We’re looking forward to getting to know the real you — beyond your CV. Good luck!

Important: Please complete the assessments in one sitting using a stable internet connection. Avoid copying and pasting; the system includes proctoring features that may flag irregular activity