Change Management Global Process Owner

Change Management Global Process Owner

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

The Change Management team will lead and support the ITSM Change Management process across the enterprise. The role involves facilitating the Change Management Process with focus on minimizing disruption to IT services and the business. The right candidate will have a firm grasp of the ITIL Change Management framework and adapt it to a fast-paced and dynamic enterprise environment.

Responsibilities:

• Establish/maintain/improve Change Management policies, processes and procedures.

• Coordinate Change Management workflow including review, approvals, planning, escalation, follow-through, and closure.

• Coordinate and manage the Change Advisory Board (CAB) meetings for assessments of proposed changes.

• Regularly monitor and publish the forward schedule.

• Ensure Change approvals/rejections are obtained in a timely manner.

• Follow up on overdue changes to resolve issues and collaborate with QA, outsourced vendors and colleagues to write a justification or remediation as necessary to close changes.

• Utilize the ITSM tool (ServiceNow) to monitor and track changes.

• Ensure the Change Management process is facilitated by the ITSM tool.

• Ensure people, process, and technologies are aligned to support corporate requirements for Change Management.

• Prepare statistics, KPIs and trend reports for the change management process.

• Responsible for Change Management process hand-offs between supporting ITSM processes.

• Evangelize operations processes to other groups and encourage adoption.

• Obtain, prepare and provide evidence of compliance of processes required during audits and reviews.

Knowledge and Skills:

• Bachelor's degree preferred.

• ITIL V.3 Foundation required (expert certification preferred).

• Experience with ITSM Tools, particularly ServiceNow.

• Minimum 8+ years of experience working across the enterprise and leading change management.

• Knowledgeable in using asset and configuration inventory reporting tools to perform change impact assessments.

• Strong coordination, negotiation, and influencing skills.

• Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of the organization.

Join us and make your mark!

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

• An amazing life inside the element! Want to know more about it?
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HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accommodation of special needs for qualified candidates may be considered within the framework of the HPE Accommodation Policy.

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Information Technology

Job Level:

Master

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $101,900.00 - $234,500.00

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .