About this opportunity
At Ericsson, we are seeking a highly organized Change Management Coordinator to ensure seamless transitions during technological, process, or organizational changes. You will work with cross-functional teams to plan, implement, and track the success of change initiatives, ensuring minimal disruption to business operations while maintaining customer satisfaction and applying the agreed process in CR reviews and audits.
What you will do
Change Requests Review & Coordination
- Develop and implement structured change management processes and methodologies.
- Collaborate with stakeholders (e.g., IT, Operations, Customer Service, Marketing) to ensure alignment of change initiatives with business objectives.
- Analyze and assess the impact of proposed changes on internal teams, customers, and external vendors.
- Review and analyze all network CRs within our agreed process and SLA.
Stakeholder Engagement
- Identify and engage key stakeholders to assess their readiness for change and gather feedback on upcoming changes.
- Communicate with affected teams, ensuring clear and transparent messaging about changes.
- Organize and lead regular meetings with all domains and stakeholders for any new process or tool.
Change Request Risk & Impact Assessment
- Evaluate and identify potential risks related to any change requests through our CAB meetings, ensuring communication with all stakeholders.
- Conduct assessments to ensure the organization is ready to handle the change.
Change Documentation & Reporting
- Maintain detailed documentation on change management processes, progress, and outcomes.
- Provide regular status reports to top management to highlight areas for improvement.
- Collect and analyze data on the effectiveness of change initiatives and recommend continuous improvement strategies.
- Ensure that all changes are documented in a comprehensive manner to support future reference.
What you will bring
- BSc in Telecommunications, Computer Science, or equivalent.
- 5+ years of experience in a telecommunications or network operations environment.
- Strong knowledge of mobile networks, core networks, IP networks, and IMS.
- Strong analytical and synthesis capabilities to identify trends, patterns, and root causes of network issues.
- Knowledge in CCNA / CCNP and NMSs.
- Experience using software tools and the ability to adapt easily to changing conditions and work responsibilities.
- Programming knowledge is a plus.
- Leadership and stakeholder management skills.
- Flexibility - this is a 24/7 rotational shift schedule.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 781066
What the Team is Saying
Similar Jobs
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
