About Datacom
With over 6,200 people, and centre’s of technical excellence spread across Australasia, Datacom is committed to developing and growing its capability across Asia. Founded in 1965 in New Zealand, and with over 2 decades of operating in Malaysia and the Philippines, Datacom has experienced expediential growth. Through all this, Datacom has maintained high levels of profitability with a track record of delivering innovative, cost effective digital and technology solutions, all delivered by dynamic teams spread across various locations. Our people are the best in their fields – smart, passionate, and dedicated to providing exceptional IT services to our customers. This makes for a rewarding and fast-paced place to work.
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
Role Overview
The Change and Release Coordinator is responsible for providing professional support to the Service Operations Change and Release team. The Change and Release coordinator role is to ensure efficient and effective delivery of Changes into a customer environment in accordance with Datacom’s process and governance framework.
Role Responsibilities
The Change and Release Coordinator is responsible for (but not limited to):
- Effectively manage the lifecycle of change requests across single and/or multiple accounts as directed from the Practice Lead – Change & Release Management
- Providing analysis & input to appropriate change management reports as directed
- Assist in validating failed changes due to technical or process failure and follow up on PCR (Post Change Review) documentation as required
- Assist in following up of approvals for Changes as required
- Responsible for creating and issuing the Forward Schedule of Change & Release for the process delivery of the services to the customers both internal and external as required
- May be required to chair or participate in CAB (Change Advisory Board) meetings and other change-related meetings such as Post Implementation Reviews (PIRs), as appropriate
- Identifying opportunities for Service improvement to build a culture of service excellence
- Manage & maintain Datacom change and release process, guidelines and other authorized documentation and ensure stored in approved repository
- Assist in the preparation of training materials and provide guidance to end-users to support process adherence
Requirements
Knowledge
- Good understanding of all aspects of the systems/software development lifecycle.
- Experience in managing the end-to-end Change control process
- Ability to influence management and key stakeholders in all aspects of the change process
Experience
- 3+ years of related experience.
- Previous exposure to change management principles.
- Participated and/or Chaired CAB forums
- Experience with process governance and compliance
Skills
- Strong and concise communication skills, both written and verbal.
- Excellent analytical and problem-solving skills
- Ability to converse with both end-users and IT employees at all levels including customer level
- Assures adherence to process and performance requirements.
- composed under pressure
- Communicates in a clear & timely manner
Qualifications and Certifications
- ITIL4 Foundation Certification
Benefits
Our office is at BGC Taguig and we have hybrid work setup(Twice a week) and a flexible work schedule and we promote Work-Life balance, and an APAC focus means no graveyard shifts!
We also provide exciting perks such as spotter fees, HMO with Free 4 Dependents, Leave credits, Performance bonuses, and a work-life balance environment
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Skills Required
- 3+ years of related experience
- Experience with change management principles
- Experience managing the end-to-end change control process
- Participation in or chairing Change Advisory Board forums
- Experience with process governance and compliance
- Good understanding of the systems and software development lifecycle
- Strong written and verbal communication skills
- Excellent analytical and problem-solving skills
- Ability to communicate with end-users, IT employees, stakeholders, and customers
- ITIL 4 Foundation Certification
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
-
Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
-
Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
-
Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
