Datacom is seeking an Implementation Change and Adoption Lead to steer transformative AI programs with a human-centric approach. You’ll shape change that people feel, understand, and own—accelerating value while empowering teams to thrive in new ways of working. If you’re passionate about bridging strategy and people, turning insights into confident action, and driving measurable adoption, this could be your next big move.
What You'll Be DoingThe Implementation Change and Adoption Lead, you will be responsible for ensuring the successful adoption of AI capabilities across Datacom by putting people at the centre of transformation. This role develops and implements change management strategies that address the human aspects of AI adoption, helping individuals and teams navigate the transition to new ways of working. This internally facing role sits within the Transformation and Engagement function with a dotted line to the Head of AI Centre of Enablement. You will ensure that change impacts are thoroughly assessed, adoption barriers are addressed, and people are adequately prepared to embrace AI-enabled transformation with confidence and capability.
Who We're Looking ForWe are looking for an Implementation Change and Adoption Lead who can demonstrate a proven track record in leading change management for large-scale AI, technology, or digital transformation programs and who can expertly manage stakeholders by partnering with executives, mid-level leaders, and frontline teams.
You will bring:
- Experience designing and executing change strategies using established methodologies (e.g., Prosci/ADKAR, Kotter)
- Ability to translate business goals into practical adoption plans, learning pathways, and communication plans
- Excellent written and verbal communication skills; skilled at crafting compelling change narratives
- Cross-functional collaboration mindset with a bias for action and delivering measurable adoption outcomes
- Knowledge of AI concepts, ethics, governance, and how AI can be embedded into operations and customer experiences
- Bachelor’s degree in business, psychology, change management, information systems, or a related field (master’s preferred)
- Experience in a technology services or professional services environment
- Familiarity with learning and development practices and working with an AI Academy or similar center of enablement
- Change leadership across geographically dispersed teams; experience in a hybrid/remote work setting
- Change analytics capability: defining and tracking adoption metrics, feedback loops, and continuous improvement
- A pivotal role in a fast-moving AI change program with real impact on how Datacom works
- Competitive salary and benefits package
- Flexible and collaborative work environment with opportunities for professional growth
- A supportive network across Transformation, Engagement, and AI Enablement teams
If you're ready to be a part of the operational force behind Datacom's AI ambitions, we'd love to hear from you.
Apply now and tell us how you've turned complex change and adoption initiatives into measurable outcomes.
Skills Required
- Proven track record leading change management for large-scale AI, technology, or digital transformation programs
- Experience designing and executing change strategies using methodologies (Prosci/ADKAR, Kotter)
- Ability to translate business goals into practical adoption plans, learning pathways, and communication plans
- Excellent written and verbal communication skills; crafting compelling change narratives
- Stakeholder management partnering with executives, mid-level leaders, and frontline teams
- Cross-functional collaboration mindset with bias for action and delivering measurable adoption outcomes
- Knowledge of AI concepts, ethics, governance, and embedding AI into operations and customer experiences
- Bachelor's degree in business, psychology, change management, information systems, or related field
- Master's degree (preferred)
- Experience in a technology services or professional services environment
- Familiarity with learning and development practices and working with an AI Academy or similar center of enablement
- Change leadership across geographically dispersed teams; experience in hybrid/remote settings
- Change analytics capability: defining and tracking adoption metrics, feedback loops, and continuous improvement
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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