Change Analyst

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

We are seeking a proactive and detail‑oriented Change Analyst to support our client’s Change team and Managers across a range of transformation programmes. In this role, you will contribute to the development, planning, logistics, and embedding of changes being delivered across the organisation.

You will play a key part in identifying change impacts, preparing and designing supporting materials, and helping to deliver the communications and activities needed to drive successful adoption of new systems and ways of working. This role is critical in ensuring that change is understood, well‑supported, and sustainably embedded.

As a Change Analyst, you will:

• Manage and support change activities aligned with customer strategies.
• Develop and deliver engaging communication campaigns tailored to diverse audiences.
• Identify key business impacts of change and work with stakeholders to manage them effectively.
• Collaborate with project teams to ensure smooth adoption of new tools and processes.
• Design training content and learning paths to support capability building.
• Conduct change impact assessments and support end-user adoption activities.
• Measure and track adoption, proficiency and business readiness.
• Monitor effectiveness of communication strategies and adjust approaches where needed.
• Report on change adoption progress, risks, issues and opportunities.

• Strong Microsoft 365 skills – Word, Excel, PowerPoint, Stream, Yammer,
• VivaEngage, SharePoint etc.
• Good communication skills, both written and verbal.
• Ability to take information and create visuals that bring this to life
• Excellent organisational skills and detail-orientated
• Analytical skills

• Must be a team player and able to work collaboratively with and through others.
• Familiar with project management approaches, tools and phases of the project
• Project lifecycle – both Waterfall and Agile.
• Support Communication campaigns and strategies
• Identify key business impacts of change
• Develop training content and learning paths
• Engage key stakeholders and their teams
• Identify risks, issues and opportunities
• Collaborate with Project Teams
• Support end-user adoption of new tools and ways of working
• Experience Change & Adoption Analyst or similar role
• Knowledge of Prosci/ADKAR methodology and the change management strategy

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success.  

We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life.  In addition to a Competitive Salary, here's what you can expect as part of our benefits package: 

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. 
• Flexible working: Flexible work arrangements to support your work-life balance.  We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. 
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…. 

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us. 

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.