Are you a dreamer, innovator, thinker and a do-er who believes in contributing to something that makes difference?
Pursue your passion. Join PMI.
How you’ll make a difference
The Certification Compliance Program Manager is responsible for managing PMI’s Quality Management System (QMS) and the related policies, procedures, records, and controls that support PMI’s certification programs. This role ensures the QMS is effectively maintained, consistently implemented, and aligned with applicable quality and personnel certification standards, including ISO 9001 and ANSI/ISO/IEC 17024. Partnering with Certification, Exam Integrity, Exam Operations, Legal, Privacy, Product, Customer Care, and external vendors, the Program Manager drives policy governance, audit readiness, process improvement, corrective action management, and cross-functional compliance initiatives that protect the credibility, consistency, and defensibility of PMI’s certification programs.
What you’ll bring to the role
- Bachelors degree in a related discipline
- 10-12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field.
- Demonstrated experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management review activities.
- Strong ability to interpret standards, policies, audit findings, and operational requirements and translate them into clear, practical procedures and implementation plans.
- Excellent communication, facilitation, prioritization, and cross-functional collaboration skills, with the ability to influence stakeholders without direct authority.
- Strong data literacy and analytical skills, with the ability to synthesize audit evidence, process data, findings, and risks into actionable insights and executive-ready reporting.
- Experience developing policies, SOPs, process maps, compliance matrices, training materials, and other controlled documentation.
- Working knowledge of ISO 9001 & ANSI/ISO/IEC 17024 preferred.
- Ability to manage multiple concurrent priorities, anticipate risks to scope, schedule, and quality, and drive work to completion in a dynamic environment.
- High attention to detail and sound judgment when handling sensitive, confidential, or audit-relevant information.
- Ability to use Microsoft Office products and related collaboration tools proficiently while working remotely in a dynamic environment.
- Commitment to professional development and continuous improvement.
- Ability to travel domestically and internationally as needed; limited travel anticipated.
What you can expect from us
We value and nurture an environment of inclusivity and diversity, and a culture of communication and collaboration. Your health, safety and well-being come first, and we believe that you should have time for your work, but you should also have time for you..
Join us and you’ll get:
• an excellent total package, with compensation and benefits based upon your geographic location.
• skill development opportunities, to help you grow now and into the future.
• access to a global network, to enrich your professional experience.
• flexible options to help balance work time and your time
• award and bonus opportunities.
The salary offer will be based on several factors, including the candidate’s demonstrated skills, qualifications and relevant experience.
Let’s help make the world work better for everyone. Apply today!
Project Management Institute, Inc. is committed to providing equal employment opportunities without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law.
Skills Required
- Bachelor’s degree in a related discipline
- 10–12 years of experience in compliance, quality management, certification operations, accreditation, audit management, risk management, or a related field
- Experience managing or supporting a Quality Management System, including document control, process governance, corrective action management, internal audits, and management reviews
- Ability to interpret standards, policies, audit findings, and operational requirements and translate them into procedures and implementation plans
- Strong communication, facilitation, prioritization, and cross-functional collaboration skills
- Strong data literacy and analytical skills for synthesizing audit evidence, process data, findings, and risks
- Experience developing policies, SOPs, process maps, compliance matrices, training materials, and controlled documentation
- Working knowledge of ISO 9001 and ANSI/ISO/IEC 17024
- Ability to manage multiple concurrent priorities, anticipate risks, and drive work to completion
- High attention to detail and sound judgment when handling sensitive or audit-relevant information
- Proficiency with Microsoft Office products and related collaboration tools
- Ability to travel domestically and internationally as needed
What We Do
Project Management Institute (PMI) is a global professional organization for project, program, and portfolio management. It supports current and aspiring project professionals through knowledge platforms, resources, career-long learning, networking, and professional certifications. PMI describes itself as a leading authority on project success and a for-purpose brand dedicated to helping people and organizations lead projects and transformations effectively and responsibly around the world.
