In this critical role within our high-volume healthcare ecosystem, you'll serve as the vital link between patients, providers, and administrative teams.Job Description:
Your responsibilities will include:
High-Volume Scheduling: Accurately and efficiently schedule a large volume of patient appointments and diagnostic procedures, ensuring optimal utilization of resources and timely access to care.
Stakeholder Collaboration: Work closely with patients, physicians, and other healthcare professionals to coordinate schedules, address conflicts, and ensure smooth patient flow.
Superior Customer Service: Provide outstanding service to patients by addressing inquiries, resolving scheduling issues, and ensuring a positive experience throughout their interaction with the scheduling process.
Privacy and Confidentiality: Adhere to privacy and confidentiality regulations, ensuring the security of patient records at all times.
Qualifications:
We seek candidates who embody passion, drive, and a commitment to excellence. Extensive experience in healthcare administration is essential. Ideal candidates will demonstrate:
Medical Experience: A minimum of 3 years in a high-volume healthcare setting, with a focus on diagnostic test scheduling and medical office administration. Experience in a hospital central scheduling environment is preferred.
Communication Skills: Strong communication skills with the ability to effectively interact with patients and collaborate with colleagues.
Customer-Centric Approach: A genuine desire to help others, coupled with a commitment to delivering exceptional customer service.
Computer Proficiency: Proficiency in navigating software applications, including Microsoft Office products, EMR systems, and IM applications. Ability to navigate multiple systems simultaneously.
Phone Skills: Proficiency in operating multiline phone systems, managing multiple calls simultaneously while maintaining professionalism.
Adaptability: Ability to excel in a fast-paced environment, multitasking effectively while maintaining attention to detail.
Team Player Mentality: A collaborative spirit and the ability to work effectively as part of a team, contributing to a positive and supportive work culture.
Medical Terminology: Familiarity with medical terminology.
HIPAA Knowledge: Understanding of HIPAA regulations with the ability to maintain patient privacy and confidentiality.
The hourly pay range shown represents the base pay range for this position. Individual pay is determined based on factors such as experience, qualifications, skills, and market considerations. In addition to base pay, eligible team members may earn additional compensation through shift, weekend, holiday, on-call, and other applicable differentials. We are proud to offer a competitive total rewards package designed to recognize our caregivers and support them in delivering exceptional care to the communities we serve.
Scheduled Weekly Hours:40Job Exempt: NoBenefits:
Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.
Physical Wellness:We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
Employees have access to industry-leading leave for new parents.
A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.
When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.
Financial Wellness:Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.
Tuition Reimbursement is available to all employees to further develop skills and career.
We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.
Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.
Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .
Skills Required
- Minimum 3 years in a high-volume healthcare setting with diagnostic test scheduling and medical office administration
- Extensive experience in healthcare administration
- Experience in a hospital central scheduling environment
- Proficiency with Microsoft Office products
- Proficiency with EMR systems and ability to navigate multiple systems simultaneously
- Proficiency with IM applications
- Experience operating multiline phone systems and managing multiple calls professionally
- Strong communication skills for interacting with patients and colleagues
- Customer-centric approach and commitment to delivering exceptional service
- Ability to multitask, adapt, and maintain attention to detail in a fast-paced environment
- Team player mentality and collaborative work style
- Familiarity with medical terminology
- Understanding of HIPAA regulations and ability to maintain patient privacy/confidentiality
- Passion, drive, and commitment to excellence
What We Do
MaineGeneral Health is a comprehensive non-profit healthcare system in Central Maine. Its mission is to enhance the health of patients, families, and communities in the greater Kennebec Valley. As the state's third-largest healthcare system, it provides a wide range of services through acute care hospitals, outpatient clinics, physician practices, long-term care centers, and home health and hospice agencies.
