Centralized Scheduling

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing!

When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!

• Role:
The Centralized Scheduler is a front-line staff member, assigned to complete multiple daily clerical activities supporting Operations. This includes but is not limited to: Scheduling and assignment of staff, pulling and reviewing system reports to assist Operations, Billing, and Support Service management. May provide verification of care provided and facilitate communication assistance related to scheduling of Chapters Health employees based on directions from Clinical Managers and Executive Directors.

Qualifications:

• High school diploma or equivalent with some college preferred, but work experience may be substituted for college
• Minimum of (2) year’s office experience. 
• Prior staff scheduling and clinical patient care experience preferred
• Able to perform sedentary work with frequent interruptions
• Flexible in assignments of related clerical duties.
• Knowledge and working proficiency of software (Microsoft Office, Outlook, Excel, etc.)
• Detail oriented and data entry proficient.
• Excellent communication (written and verbal) and interpersonal skills

Competencies:

• Satisfactorily complete competency requirements for this position.

Responsibilities of all employees:

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.
• Comply with Company policies, procedures, and standard practices.
• Observe the Company’s health, safety, and security practices.
• Maintain the confidentiality of patients, families, colleagues, and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assurance and Performance Improvement activities as appropriate for the position.

Job Responsibilities:

• Schedules field staff to provide appropriate frequency of care to patients, utilizing Chapters EMR.
• Using business judgment and departmental guidelines, determines appropriate scheduling assignment of patients.
• Provides information related to resource availability and incorporates directives relating to patient assignment. Works closely with Clinical Managers and Regional Directors.
• Reviews reporting to validate compliance of scheduled visits. Escalates identified issues to management.
• Prepares department reports.
• May be assigned to other clerical support duties including switchboard support, completion of patient notification and satisfaction calls, and other duties as assigned.

This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.