Centralized Processor

• Delivers ACE (Amazing Customer Experience) to all internal and external customers.
  Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect,
  Excellence) values.
• Embraces an expectation of learning and growth. Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team
  members feel respected, accepted, and included.
• Greets customers promptly when they enter the store and whenever they approach (i.e. within five feet of employee).
• Answers telephone promptly and in a professional manner.
• Uses strong communication skills; uses intercom system on a regular and routine basis.
•  Straightens and picks up sales floor and dressing rooms as necessary.
• Cleans and stocks restrooms as necessary.
• Rotates product as dictated by the respective rotation charts.
• Uses suggestive selling practices to encourage customers to purchase similar items; encourages
  customers to “Round Up” their purchases.
• Assists customers as needed with merchandise.
• Rings up customer transactions with accuracy and speed.
• Takes proper steps and follows established procedures to prevent counterfeit currency from being
  accepted.
• Positively reinforces customer purchases.
• Applies cash control measures to ensure individual till is balanced at the end of shift.
• Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort)
• Sorts, prices, and stocks hardline donations for sale according to established expectations.
• Sorts, tags, and stocks softline donations for sale according to established expectations.
• Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact.
• Accurately records donations, production of merchandise and specified tasks.
• Meets established production goals corresponding to role in retail location.
• Maintains clean work environment.
• Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation.
• Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. Maintains safety standards in the store and reports any exceptions to store management.
• Performs other job-related duties as assigned by a member of store management.

Must be able to:
• Understand English; comprehend instructions provided in verbal and written form.
• Read and comprehend Retail Production and Training manuals; follow process instructions effectively
and efficiently.
• Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or
adaptable as work requirements change.
• Be a self-starter; work efficiently with minimal supervision after work instructions are provided.
• Thrive in a dynamic, fast-moving environment.
• Work effectively in a team-based environment; Interact professionally with customers and a highly diverse
employee base on a regular and routine basis.
• Work a flexible schedule, including weekends, and have reliable transportation to and from work.
Must have:
• Basic computer skills including use of various retail related systems, understanding of basic programs
(Microsoft Word), etc.
• Excellent customer service skills.
• Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and
cultures.
Education and Experience:
Completion of any level of primary or secondary education, regardless of diploma/degree. Previous experience
working in a retail environment preferred.
Physical Demands:
While performing the essential duties and responsibilities of this job, the employee is:
• Regularly required to: stand; walk; bend; stoop; kneel; crouch; talk and/or hear; use close, distance and
peripheral vision; use depth perception and the ability to adjust focus; use hands and fingers to handle or
feel objects, tools, or controls; and reach with hands and arms.
• Regularly required to lift and/or move up to 50 pounds and occasionally lift and/or move over 50 pounds.
• Rarely required to sit.
Work Environment:
Work is usually performed in a retail indoor setting. The employee may occasionally be exposed to outside
weather conditions (extreme cold or heat). The employee may frequently be exposed to dust and odors. The
noise level in the work environment is usually moderate.