Central Services Specialist

Location: On-site in Santa Rosa, CA.

SUMMARY:

The Central Services Specialist performs duties in a centralized back-office environment which includes foreign items processing, mailroom, new account/supersede callback for personal and business accounts, maintenance callback, dormant account management, research, chargebacks, callback of reg CC holds, stop payments, levy processing, ATM deposit review and decisioning and verification of deposits.

POSITION TYPE & SCHEDULE:

Full-time, non-exempt position. 40 hours per week, Monday-Friday from 8:30am-5:30pm.  This schedule is subject to change based on the business needs of the Bank.

ESSENTIAL FUNCTIONS:

• Operations
  •  Receive and complete Verification of Deposits for all Bank customers including Medicaid verifications in adherence to regulatory customer privacy requirements.
  •  Process bank mail, ensuring proper postage and addressing.
  •  Receive, sort, process and mail foreign checks from the branches to CEI.
  •  Sort and allocate mail including customer notices, correspondence, and internal mail.
  •  Review core system against returned customer mail to determine if a new address is in effect, otherwise process the appropriate maintenance on customer account.
  •  Process review change of addresses in compliance with regulations and mail necessary notifications to customers.
  •  Review and process chargebacks ensuring file is sent for processing in accordance with the regulatory timeframe.
  •  Print and interoffice loan payment chargebacks to Loan Service Center.
  •  Process research requests as necessary
• Callback
  •  Perform daily callback of all stop payment requests and stop payment suspects to ensure proper completion.
  •  Review core system consumer individual, joint and business accounts and system reports to verify accuracy of customer information. Make corrections as needed and log errors in branch management report.
  •  Review the adverse action report, process and create daily Adverse Action Letters.
  •  Review and input account and product waiver requests, complete the required notification for waiver revocations.
  •  Callback all customer account information received from branches and CCC including following up for missing information and/or supporting documentation.
  •  Perform various system certifications to ensure general ledger is in balance and accurate.
  •  Perform critical maintenance on all deceased customer’s accounts.
  •  Perform dormant account reactivations and daily review of dormant account reactivations processed by branches. Perform the required maintenance to transfer the applicable, DDA, SAV & CDs to dormant control per regulatory guidelines.
  •  Perform callback of all stop payments.
  •  Perform callback of UCF Holds, make the appropriate corrections to holds not meeting regulatory guidelines. Complete and mail correction customer notification
• Balancing
  •  Perform a daily reconciliation of in clearing and transit work. Responsible for researching and clearing outages.
  •  Perform various system certifications to ensure general ledger is in balance and accurate.
• Risk Monitoring
  • Review ATM deposits daily to identify potential fraudulent items, decide whether to accept a transaction. Communicate with branch management when potential fraud has been identified. Communicate with customers and branch personnel to resolve any deposit exceptions.
  •  Review, analyze and decision items deemed as exceptions by the fraud detection software.
  •  Daily review of all Critical File Maintenance Input by branches, departments and callback to identify potential issues.
• Levies
  • Research and process levies and attachments including account verification, fund withholding, tracking, payments, and customer notifications in accordance with federal and state regulations.
• Support
  • Assist branches and departments with escalated operational needs.
• Non-Essential Functions
  • Perform special projects and other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

Knowledge of Bank sub-systems, general banking and new account procedures, modern office administration methods and techniques, and skills operating a personal computer, including work processing and spreadsheet software. 

A combination of education and experience equivalent to a high school diploma and 1 years of experience in an office environment, branch operations, bank back-office environment, or other closely related experience

Physical Requirements:

Ability to stand, bend, stoop, sit, walk, twist and turn. Ability to lift up to 15 pounds occasionally. Indoor office work environment with a majority of time sitting at a desk.

Compensation & Benefits:

• Pay range: $20.40 to $28.00 per hour, commensurate with applicable experience, education and skills.
• Health, dental, and vision insurance Competitive medical plan options including traditional HMO, HDHP/HSA, and Point of Service medical plans. No-network dental and vision plans, and flexible spending account plans
• Company paid life insurance and long-term disability insurance
• Retirement plan options 401(k) plan: traditional and Roth savings options with company match, and an additional annual profit-sharing contribution opportunity.
• Paid time off and sick leave Robust package with vacation, sick time, holidays, and personal days.
• Tuition reimbursement
• Free checking and discounts on other available banking products Checking and savings accounts, safe deposit box, retirement planning assistance, Discounts on home and personal loans*
*Loans are subject to credit approval. Fees, conditions, and restrictions may apply. Rates and programs subject to change.

Who We Are
Established in 1890, Exchange Bank is one of the most unique community banks in the United States because of our history, ownership and legacy. Our employees enjoy a work environment that values a work/family balance, encourages community involvement and provides competitive compensation and benefit package.

Our Mission - From generation to generation, we invest in people, business and community to build a strong future.

Commitment – Respect – Integrity – Teamwork

An award–winning bank, our community has voted Exchange Bank:
• Best Company to do Business With
• Best Business Bank
• Best Local Bank
• Best Place to Work
• Business Environmental Alliance Best Practices Award
• Healthiest Companies in North Bay Award
• Spirit of Philanthropy Award