Central Processing Supervisor

Who We Are:
At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here: https://www.autofinance.com/
AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https://corporate.openlane.com/.
AFC’s Core Values:
Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.
Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.
Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.
Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.
 

Location: This role will be onsite at our Carmel, Indiana Headquarters daily.

We’re Looking For:

We are seeking a dedicated and experienced Central Processing Supervisor with a strong background in customer service and administrative management. In this role, you will lead the AFC Central Processing team, ensuring smooth day-to-day operations and providing exemplary financial services to both internal and external stakeholders. You will oversee the maintenance of established accounts, guaranteeing accuracy and responsiveness in all financial transactions.
 

You Are:

• Relationship-Focused Leader: You will cultivate strong relationships with our auction partners and field personnel to ensure seamless transactions and exceptional customer experiences.

• Driven by Excellence: You have a passion for achieving optimal outcomes in every situation, utilizing your skills to resolve issues effectively and efficiently.

• Visionary Problem Solver: You possess the foresight to anticipate challenges and implement proactive solutions that benefit our customers and team.

• Committed Team Player: You are dedicated to fostering a "people-first" environment, prioritizing support for both customers and colleagues alike.

You Will:

• Supervise and support a team of Central Processing Specialists, providing guidance and training as needed.

• Oversee data entry, loan processing, payment processing, and customer support activities to ensure accuracy and efficiency.

• Maintain a high standard of service delivery, addressing inquiries and resolving issues promptly and courteously.

• Manage document routing and bank reconciliation processes to uphold financial integrity.

• Act as a catalyst for innovation and improvement within the department, continuously seeking opportunities to enhance processes and systems.

Who You Will Work With:

As the Central Processing Supervisor, you will report directly to the Central Processing Manager and collaborate closely with field branch associates, relationship managers, and other corporate departments. Your leadership will be instrumental in maintaining effective communication and workflow between various stakeholders.

Must-Haves:

• 5+ years experience in Administrative tasks and/or management 

• Experience or aptitude to grow into supervisory or managerial roles, preferably within a financial or administrative setting.

• Exceptional organizational skills and attention to detail, with the ability to oversee multiple tasks simultaneously.

• Strong communication skills, both verbal and written, coupled with proficiency in standard office software and financial systems.

• Demonstrated ability to resolve complex issues and adapt to changing priorities.

Nice-to-Haves:

• Post-secondary education or relevant certifications in finance, business administration, or a related field.

• Familiarity with automotive or finance industry practices, concepts, and procedures.

• Proficiency in Google Office tools and other relevant software applications.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!