Central Operations Support II

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

What We’re Looking For:

The Central Operations Support II is the person responsible for the administrative tasks for various needs and functional areas within 2U’s short course, boot camp, and graduate degree programs.

They are accountable for ensuring prospect/student-level CRM data is up-to-date, accurately transferred between systems, and internal tickets are resolved according to individual and team-level KPIs.

Central Operations Support II reports to the Central Operations Manager, and will provide administrative support to a range of domestic and international graduate programmes, coding boot camps, and short courses.

Responsibilities Include, But Are Not Limited To:

• Provide independent administrative support on assigned tickets with tasks from various functional areas across business lines
• Proactively identifies process gaps and areas of inefficiency with stakeholders on submitted tickets
• Leverages additional tools and resources available like peer review, automation, standard templates, etc. to ensure quality and accuracy of work before delivering the final product
• Communicate effectively in both written and verbal forms to both internal & external stakeholders via JIRA tickets, email, meetings, etc.
• Provide regular scheduled communications and ticket deliverable updates.
• Provide assessment of critical situations and determine when escalation is required.
• Utilize JIRA to track pieces of the process related to assigned tickets, including hours logged towards a task, etc.
• Leverage Salesforce reporting tools, and/or data wizard to efficiently process assigned tasks that are reliant on Salesforce.

Things That Should Be In Your Background:

• Minimum 1-2 years’ experience working in an administrative support role in addition to experience in a service-oriented, customer support or related field
• Knowledge of the edtech industry (beneficial)
• A critical and analytical thinker with strong problem solving abilities
• Fluent in the English language (verbal and written)
• Excellent writing skills for email communication and report writing
• Data literate 
• Proficient with Google Suite
• Previous experience with a CRM and project management tool like JIRA is beneficial

Benefits & Culture

Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow

We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include: 

• 2 complimentary Getsmarter short courses per year
• Subsidised medical aid with Discovery Health Medical Scheme
• 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
• Employee Assistance Program (EAP)
• Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break

2U Diversity and Inclusion Statement

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected]. 

About 2U LLC

For more than a decade, 2U, LLC. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.

About edX

edX is the education movement for restless learners and a leading global online learning platform from 2U LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.

Learn more at https://2u.com/careers/
#NoBackRow

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.