Revenue Operations Manager, Customer Operations

We are seeking a driven and collaborative Central Operations Manager to join the newly established Customer (CCO) organization (Customer Success, Professional Services, CX, Tech & AI). This is a unique opportunity to be a founding member of the operations team, shaping and scaling post-sale go-to-market motions that drive customer value, revenue expansion, and long-term retention.

This is a highly cross-functional role for someone who thrives at the intersection of strategy, execution, and GTM enablement. You will bring structure to ambiguity, own critical operational frameworks, and partner closely with CS, Sales, Services, and CX leaders to scale end-to-end customer and commercial motions from onboarding through renewal and expansion.

• Bachelor’s degree in Business, Operations, Analytics, or a related field.
• 3+ years of experience in Customer Success Operations, Revenue Operations, GTM Operations, or Central Operations, ideally within a SaaS or technology company.
• Strong understanding of post-sale and commercial GTM motions, including customer segmentation, service models, onboarding, adoption, renewals, expansions, and services attach.
• Hands-on experience with planning and operational motions such as capacity modeling, account rebalancing, coverage design, and service packaging.
• Excellent collaboration and communication skills, with the ability to influence across CS, Sales, Services, CX, and leadership teams.
• Strong ownership mindset with proven project management and execution capabilities in cross-functional environments.
• Advanced analytical and reporting skills, with experience applying data hygiene, intelligence, and governance best practices to GTM decision-making.
• Familiarity with CRM and Customer Success tools (e.g., Salesforce, Gainsight, Totango, or similar).