The Role
Manage the Soho environment to ensure a distinctive dining experience, oversee financial objectives, plan menus, resolve guest complaints, and develop staff. Ensure compliance with health, safety, and legal standards while promoting a company culture.
Summary Generated by Built In
- Develop and maintaina Soho environment, dedicated to attentive, distinctive experience in all aspects of dining and amenities.
- Meet restaurant’s financial objectivesby forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances and initiating corrective actions.
- Plan menus by consulting with Chefs; estimate food costs and profits; adjust menus as required.
- Monitor weekly Food, Beverageand Wage costs.
- Ensure maximum revenue is achieved from all F&B related sales opportunitiesand profit is maximized.
- Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodatingspecial requests whenever possible. Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.
- Expert in food and beverageand excellent knowledge of all departments internally.
- Assure the proper handling of VIPs. Protect their privacy and confidentiality.
- Ensure compliance toall hotel policies and procedures at all levels and that policies are compliant with local laws.
- Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.
- To be instrumental in the recruitment, trainingand development of the team.
- Ensure the smooth functioning of his department.
- Responsible for Health and Safety within the House and ensure the Company Health & Safety policy is adhered to at all times.
- Ensure that team is aware of their responsibility in respect of prevention and action in the event of fire in accordance with the House fire plan and local legislation.
- Be fully conversant with local legislation and licensing laws ensuring that this is communicated throughout the House.
- Monitor and act accordingly in regards tothe Food Alert Audits.
- Participate in regular food tastings and in conjunction with the Head Chef ensure that the food offered is of a consistently high standard.
- Ensure that regular in-house training is offered to all teams on the product, food& beverage.
- To ensure the company culture is visible in all aspects of the business.
- Comply withall House policies, standards and local laws.
Skills Required
- Develop and maintain a dining environment
- Forecast financial requirements and prepare budgets
- Plan menus and monitor food costs
- Monitor guest complaints and ensure satisfaction
- Ensure compliance with health and safety policies
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The Company
What We Do
Soho House & Co. operates a global membership platform of physical and digital spaces, including members' clubs, restaurants, hotels, and cinemas, catering to those in the film, media, fashion, and creative industries. It connects members worldwide to work, socialize, create, and drive positive change, offering food and beverage, accommodation, and spa services.
