We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success.
Тoday, we serve over 5 million clients, with more than €50 billion in assets under management- a testament to the scale and trust we’ve built in just a few years.
The roleWe're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
Proficiency in English (C1 or above)
Customer-orientated approach
Good time management and multitasking skills
Willingness to learn and develop
Adaptiveness to a rapidly changing environment
Bonus points
Previous experience in customer service
Understanding of the stock market and the fintech industry
Fluency in another language
What you'll do
Communicate with clients in English/Bulgarian
Deal with incoming inquiries via chat and email
Review, analyze, and verify client onboarding documents
Input and validate client data
Conduct due diligence and risk assessments on new clients
Channel client’s feedback
Working on a 24/7 schedule, organized in shifts
What we offer
Comprehensive training program to adapt to the insights of the business
Upskill trainings throughout your career
Full appreciation of your talent and ideas
Generous remuneration package
Excellent social benefits, including 25 days off, a sports card and private health insurance
Bring your ambition to Europe’s fastest-growing mobile broker!
Skills Required
- English proficiency at C1 level or above
- Customer-oriented approach
- Good time management and multitasking skills
- Willingness to learn and develop
- Adaptability to a rapidly changing environment
- Ability to communicate with clients in English and Bulgarian
- Previous customer service experience
- Understanding of the stock market and fintech industry
- Fluency in another language
What We Do
Our mission is to enable everyone to build wealth. We reinvent how trading and investing work by creating exceptional products people love. Trading 212 is built with passion by highly driven people who strive for excellence and value freedom. Over the past few years, our client base has grown 20 times to over 2 million, and client assets have grown over 50 times to over €3 billion. Trading 212 was founded in 2003 with one simple idea - to make the financial markets accessible to everyone. From day one, we've been focused on building a great user experience through advanced technology. From the first truly dynamic web apps, to the mobile revolution, we've been at the forefront of every technological wave with the sole purpose of democratising the financial markets. Software engineering and product design are at the heart of what we do. Trading 212 is licensed and regulated by the UK Financial Conduct Authority and the Cyprus Securities and Exchange Commission (No. 398/21). When investing, your capital is at risk.
