Customer Care Associate (Hybrid)
Location: Newark, OH or Mount Vernon, OH
Schedule: Full-Time or Part-Time | Requires availability between 7:00 AM and 7:00 PM, Monday-Saturday
Park National Bank is seeking customer-focused professionals to join our Customer Care Center team. As the go-to resource for consumers and small businesses, our Customer Care Associates help customers navigate their financial needs while delivering exceptional service through phone, chat, and email support.
Why Join Park?
- Hybrid work opportunity
- Comprehensive paid training program
- Career growth and advancement opportunities
- Supportive and collaborative team culture
- Exposure to a variety of banking products and services
No banking experience? That's okay. Strong customer service skills, communication abilities, and a desire to learn are highly valued.
Responsibilities LI#Hybrid
- Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email
- Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries
- Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner
- Complete and maintain related account maintenance
- Complete research and resolve documentation errors or discrepancies
- Cross-sell Bank services and supports all functions within the Customer Care Center
- Provides information to customers on Bank policies, procedures and programs
- Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved
- Maintain and project the Banks professional reputation through professional and courteous interactions with customers
- Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge
- Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
Competencies
- Interpersonal/Customer Service Skills
- Written and Verbal Communication
- Ability to understand and follow directions
- Adaptable to change
- Basic Computer Skills
- Organizational Skills/Detail Oriented
- Able to Multi-Task or Juggle Priorities
Qualifications
Required
- High school diploma or equivalent
- Strong customer service and communication skills
- Basic computer proficiency
- Ability to multitask and adapt in a fast-paced environment
Preferred
- Banking experience
- Contact center or customer service experience
- College coursework in a business-related field
Hybrid Work Requirements
Candidates must reside within a commutable distance of either our Newark, OH or Mount Vernon, OH office and be able to reliably attend all required onsite training and scheduled in-office days.
Training & Onsite Schedule
- 4-week training program (Monday-Friday, 8:00 AM-5:00 PM)
- First 90 days: onsite Monday, Tuesday, and Friday
- After 90 days: one required onsite day per week
Remote Work Requirements
- Reliable internet service with a minimum download speed of 100 Mbps
- Cellular hotspots and Mi-Fi devices are not acceptable
Join a career-minded team dedicated to helping customers achieve financial well-being while building your future with Park National Bank. Apply today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Availability to work shifts between 7:00 a.m. and 7:00 p.m., Monday through Saturday
- Live within driving distance of Newark, Ohio, or Mount Vernon, Ohio
- Reliable internet service with at least 100 Mbps download speed; Mi-Fi and cellular hotspots are not accepted
- College coursework in a business-related field
- Retail banking experience or general customer service experience
- Onsite attendance during initial training and specified weekly onsite work
Park National Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park National Bank and has not been reviewed or approved by Park National Bank.
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Retirement Support — A two-track retirement program combines an employer-funded pension with a matched stock ownership plan, an uncommon design that enhances long-term security. Plan materials highlight employer-paid pension credits alongside matching contributions to the KSOP.
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Healthcare Strength — Health coverage offers multiple medical options with the employer bearing most premium costs, plus dental and vision, and preventive care fully covered. This breadth positions core health benefits as a meaningful component of total rewards.
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Leave & Time Off Breadth — Paid time off includes vacation that scales with service, a robust holiday schedule, and paid leaves for childbirth, parental caregiving, and military duty. Long-term disability coverage is included for full-time associates.
Park National Bank Insights
What We Do
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations. Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere. We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority. At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. THE ASSOCIATE EXPERIENCE: At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love. This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
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